Overall really the rating I would give would be between good and excellent. Mannie was great! New Car Mgr also recognized that I have been a loyal customer to the dealership. I believe they went out and got me a good deal and was hassle free. Thanks!

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Came in right as service department closed. Took the time to look at my vehicle and determine it needed further inspection(it was still drivable) -advised me to come in anytime after they opened next morning. The next day I came in, they determined what was needed, ordered the part and the following day it was fixed.

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Sam was wonderful to work with. I told him my budget restrictions and he found a way to make it happen. He was honest and respectful. No hassles and last minute hidden tricks. Highly recommend working with Sam if you’re at Machens VW

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Bruce at Machens is amazing! Very knowledgeable and great customer service! If you are looking for a new or used vehicle you can’t go wrong with Bruce!

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I bought a 2002 Eurovan from Ohio through eBay and decided to pick it up and drive it back to California about two hours into my trip the oil pressure light started coming on intermittently I had already drove about 600 miles, it was about 6:30 on Saturday evening driving along the highway 70 west much to my surprise I spotted a large vw dealership got off the next exit, they were about to close and lock up the place , I quickly told one of the sales person my predicament, he immediately went and got the service technician Drew Pope who was incredibly helpful ...

The staff has always been immediately available to answer my questions, even long after the sale was done with. Highly recommend! Your hurting your reviews by requiring a minimum word write up. Most people will not tolerate that situatuon

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Great and Friendly people, were very honest and so on, they fixed my radio in no time and they didn't seem to do anything out of the ordinary, I recommend these guys

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Our son’s car broke down in Kingdom City on the way home from vacation Sunday 7/11. Antifreeze hose/connection broke. He lives in Wentzville , but we had it towed to Joe Machens VW in Columbia as that was the closest location & contacted them to let them know why & what happened. First thing Monday morning they were on it, had it diagnosed & repaired by noon for a reasonable amount. We are VW owners & will be doing business with this location in the future as they have been extremely helpful during this instance & with a warranty repair ...

Have always had good service through Joe Machen VW.

Both the dealer, Rachel, and finance, Anthony, were fantastic to work with and made buying a car as easy and stress free as possible. They were open and knowledgeable about any questions that I had regarding the car and paperwork.