Customer Testimonials
Super friendly, fast, and fair!!
Always a great experience every time I bring my GTI here. Been taking it here for 4 years and since then I’ve put 50k miles on it and they have kept it going, couldn’t recommend them enough.
I was in the market for an SUV and unsure about which one would suit me best. Leo Terzopoulos was an excellent salesman and tracked down the perfect vehicle for me! I would highly recommend going to see him at Joe Machens Volkswagen. The process was relaxed and stress free. And Caleb White in financing made the most stressful part about buying a new car as painless as possible. 🙂 Thanks to you both!! Do yourself a favor and go see Leo for your next vehicle purchase!
The person I worked with was friendly and informative. The only thing that I have that is negative is that it took so long.
Friendly service person, went above and beyond to take care of what I needed. They were very accommodating with the appointment, even letting me leave my car at the service center until I could pick it up, a couple days past service date.
We wanted to trade our 2022 Kia Sorento due to just not being happy with it and the Kia dealership local to us. Other than that, I was a Volkswagen owner for 6 years, I just so happened to regrettably cheat on Volkswagen for a few years… I came to say I’m sorry and I want you back! 😂 We had some negative equity and thought that it wasn’t going to work out w/financing, but because of Sean (Sales) and Caleb (Finance), we were able to make a deal. While interest rates are high right now, they were able to ...
If you’re looking for an honest, trustworthy salesman, Leo Terzopoulos is the guy for you. He is knowledgeable and will find the exact car you’re looking for. He went the extra mile!! THANK YOU LEO!!
Was super fast and very convenient, would recommend to any one. Great place to get serviced.
Friendly, no pressure environment with salespeople who listen to what you want. No attempts to unnecessarily upcharge you.
Chrs in service is always great to work with! Always willing to go above and beyond for his customers.
Great customer service. Joey was the best. Appreciate the courtesy and excellent communication and tecomwndations
Fast and friendly service I’m glad I have a Volkswagen great car yay yay
Quick and friendly service, great communication. Highly recommend using them for purchases, parts, and service.
Great salesman and dealership overall. Nice and clean, good inventory, and friendly staff. Definitely knowledgeable
Jeremy was great! My son has bought thee vehicles from Joe Machens. Since I was in the market, I had him look to see if they had what I needed. They did! So I came from Mississippi and made a deal!! Thanks Jeremy and Caleb.
Amanda is always helpful and honest.
Sean Hardy is a rockstar and found me exactly what I needed, even though I didn’t know.
10 cars and trucks over 9 years.. We enjoy the sales staff to make our day. Conrad, Cody, Stephen they made our discissions easy before the 2 hour drive to Columbia. Great relationship we have with our VW folks.
I have purchased many vehicles at Machens. You guys are the best!!! I travel from Madison, WI to purchase my vehicles. I trust you, I appreciate you. It’s what I know. I don’t see any need to go anywhere else! Thank you Ken, Conrad, DeMarcus and the entire MACHENS VW TEAM!
Demarcus was a great salesman. Got me the car that I really wanted. He also made sure. I understood everything about the vehicle before I left. Great salesman that truly cares about his customers.
Corey restored my faith in service at dealers. He was friendly, knowledgeable, and helpful. We've come to depend on the high quality of service at Joe Machens Volkswagen.
They were really easy to work with and they had really good communication to keep me informed with what was going on with my car
great dealership and great salesperson and knowledgeable financier, gave us a relaxed and enjoyable process. answered all our questions. made buying a car without stress and with trust.
My experience with John finding a vehicle was very easy and efficient. I provided him a list of vehicles I would be interested and he had them ready for me to test and see at the time of my appointment. He was very thorough and provided a lot of information. Once I chose the vehicle I wanted, my experience with Caleb in financing was great! He provided lots of great information, explained everything in detail, and was very easy to talk to. Both of them were working very hard and get 5 out of 5 stars from me. Overall the experience was ...
Quick service scheduling date, friendly and professional service personnel. Short waiting time for the completed work, free car wash is a plus.
Excellent service all around. Staff friendly and knowledgeable able to make experience very relaxing done on time
Everyone is friendly and helpful. This was my second time purchasing from this dealership. Very pleasant experience.
Love how the team treats us like family. We drove 3 hours to buy our car from ya’all and will continue too in the future.
Friendly service, customer oriented care with knowledgeable staff. Mechanics were excellent and meticulous in their checks, informing the customer of any hidden concerns. Thank you!
Went in and they got me an awesome deal no questions asked! Great car dealer
Everyone was incredibly helpful, in both sales and service. Joseph communicated everything clearly and was able to answer all of my questions. Also things went much more quickly than expected.
Great service after the sale. Sean was an excellent salesman. Would buy from them again.
Very dependable tells you all up Front cost of any parts and labor Very reliable and very friendly always gets me in right away. Can always count on Crystal to call me and let me know what’s wrong with the vehicle and the cost that includes parts and labor
Bruce was an amazing Salesman. Although he didn't profit much of anything off this sale, he still kept an amazing, positive attitude and provided very good customer service.
Excellent buying experience, fast on point and honest. Truly amazing people and to work with. Service, Sales and Financial, all of them are at the top of their class.
Friendly, courteous staff. comfortable lounge area. Great amenities Service personal will explain and go over what is being done or what you are wanting to have done to your vehicle. No pressure sales
Wonderful experience! They made the entire process very easy and hassle free. Highly recommend Joe Machens BW!
Always great service. Very accommodating! And they always treat me with respect and make me feel special👍.
Damarkus was a great salesman, he really did his job to show me around the car and made sure everything was in good condition before selling it to me. I recommend anyone to work with him if you’re looking to buy a car.
Awesome experience! We are so happy John walked out the dealership door to greet us. He was a newer salesman but was honest and never hesitated to find an answer for us! Stephen was very helpful, as well, and was great to work with! They both went out of their way to be helpful and never rushed or put us aside for another customer. Awesome customer service! We have new friends at Columbia, Missouri’s Volkswagen. Thanks guys!
The oil change was done promptly and without problems or concerns. Thank you Joe Machens.
We are so happy John walked out the dealership door to greet us. He was a newer salesman but was honest and never hesitated to find an answer for us! Stephen was very helpful, as well, and was great to work with! They both went out of their way to be helpful and never rushed or put us aside for another customer. Awesome customer service! We have new friends at Columbia, Missouri’s Volkswagen. Thanks guys!
Great dealer ship everyone there is on the ball at all times would love to do more business with you all
Great guest service and very professional. Keep me up to date about my vehicle and went over everything.
Excellent service!-***** Excellent dealership and I highly recommend it! I was very satisfied because my warranty covered about $3,000 worth of repairs on my 2014 vw jetty TDI automatic! Most of the time, I would give this dealership 5 stars on "communications", but there was one instance I would give it 4 stars! All around this is most definitely the #1 best vw dealership in Missouri, for my opinion! They have cappuccino or hot chocolate, soda, and chips! They treat their customers with respect and are very honest and kind! And they have a van or suv to take you places around ...
Thorough service department even returned my car Cleaned washed. Friendly staff and comfortable waiting area, thank you for everything vehicle is running great.
Great customer service very nice made sure he satisfied my request I will most definitely go back
Amazing salesman!!! I appreciate his patience and willingness to help me find the car of my dreams!!! Thank you so much Mr.Cain
Very friendly and helpful just called them told them what I was looking for set up a appointment to come in had what I was looking for and got me a better interest rate than I was expecting excellent experience
Great communication. Good results with fitting a car to the consumer. Helpful with paperwork. I highly recommend Machens. Highly recommend Jeremy Bealmer as a salesman.
Good to work with from Markus to the sales manger. Finance guy went above and beyond.
Took about three hours to find vehicle, settle on price, sign papers, and walk out the door. Overall a very positive experience!
Helpful, informative and understanding. They did a great job and I’m very happy with the service I received!
Everyone there was very helpful and courteous . I have told family about how good they were to work with
Very cooperative, polite and heplful. I needed a key made and they took care of it efficiently.
I definitely feel like they really cared about making sure I got what I wanted. I would definitely recommend them to everyone! Thanks so much for helping me get just what I wanted!!!
Great experience they did everything that I expected and more told them what suv I wanted and what I wanted to pay I came in and the price was lower then I expected and they also got me a better interest rate then I was expected wood definitely be coming back next time I need a new car
Chris was very helpful, bid the job, came in under bid. Really nice to not have a surprise bill that was not higher than the bid!
I don't like doing word required reviews so this is what you get until
Salespeople are very courteous and professional. I would highly recommend them to anyone wanting to buy a 🚗..
The service staff that was on duty on Thursday, July 13th was exceptional. I had the wrong appointment date in my calendar, I missed my oil change by a day. The team was able to squeeze me in and made me feel comfortable even though I made a mistake. I was needing a shuttle to pick me up in the afternoon. The original shuttle drive had to leave early that day, so, one of the service advisors came and picked me up from work. The VW team went above and beyond that day and it was much appreciated more than ...
I have never owned a VW before. I was in the market to upgrade and happened to message Conrad Foster about what they had on the lot. The experience was top notch! They all made it so easy and delightful. Most of the time I hate buying vehicles but they made it enjoyable. I will be a VW purchaser now and in the future. Thanks again
I had a very pleasant experience with buying my car, Demarcus had no problem getting what I wanted but ultimately I ended going with his suggestion. He was very professional and made me feel comfortable. Thank you
I appreciate the level of care and consideration that came from my service visit with Joe Machens VW! The service center was thorough and made sure that all my issues were resolved and any questions I had were answered! Very knowledgeable and respectful staff. Even though I have to drive over 3 hours, they will get my business again! I even drive past another (closer) VW service center to get to Joe Machens VW. They are worth the drive.
Friendly, knowledgeable, and helpful staff, on top of a great servicing experience. They were excellent with communication and on time. I was in there for a little while due to my needs, but was comfortable and was able to enjoy some snacks and engage with the personnel. I would highly recommend this service center for anyone in the state of Missouri!
The woman that was making sure it got done that day was very helpful and pleasant.
My sales person went above and beyond to fit me with the perfect car - it was a father’s day surprise gift, so it was as challenging! I had my sons ball game to get to, so he was very courteous of that, as was the finance person. All around a wonderful experience! This is my second vehicle purchased from this location, and we’ll be back!
Great place all around. Only place I will take my car to get worked on.
The staff is super friendly. They work is completed in an efficient manner and listen to the customer and explain things in such a way it is easily understood.
Best car buying experience ever! There were no surprises and Jeremy went above and beyond to help find my perfect vehicle.
Very professional and nice salesman. Worked with me and not to much BS regarding bantering back and forth on price.
Thanks for great service and quick work. I appreciated the efficiency. Free car wash card was a nice treat as well.
Jeremy was amazing! He found the perfect car for our daughter and they worked to put it in her budget. Highly recommend Jeremy to take care of you and provide a non-stressful car buying experience.
Jeremy should be the face of joe machens! A+++++ service thanks to Jeremy bealmer! Great guy!
The Joe Machens Volkswagen dealership has wonderful customer service and does a great job communicating with the customer prior to the visit. I really enjoy the ability to track the progress of the service of my vehicle while it’s being worked on.
Fast, friendly, and knowledgeable staff! I will definitely be returning for any future service needs.
They team at Joe Machens was so helpful. My car broke down as I was driving through Missouri to Pennsylvania and they were able to fit me in and get back on the road within the same day!
Went in for oil change. They got me in right at the scheduled time and it took about an hour. There was coffee and water while I waited. Good experience with nice professional staff. I was given a free car wash coupon also.
Jeremy and Caleb helped us finance our vehicle were very friendly and thorough during our time here. They allowed us to take our time and make sure it everything was perfect.
Everyone was low pressure and laid back. I prefer that when buying a car. Damarkus was great and was very attentive to what we were trying to accomplish. Anthony in finance was great to work with. I felt they truly cared about my purchase and went to work for me to get the deal I was comfortable with.
The service professionals were very responsive to and helpful in addressing my concerns. Overall, I rate this as an outstanding experience.
Good experience. Quick service. Couldn't be happier. We will definitely be coming back for our next service.
Great service, fast.
Autumn was wonderful as always. Had no difficulty with scheduling my appointment. The service was great.
Helps me find my first car great service great price Drew is awesome. I definitely will be recommending Volkswagen
Service staff great
Even though I am a foreigner and my English is not good, they explained me very kindly and helped me actively, and above all, it was difficult for me to live because I had only one car, but they rented a car for free, so I could live very conveniently. Thank you very much to all the people involved and the Joe McChanson Volkswagen Company.~^^
I viewed auto selection online & had choices before arriving. Drew enabled test drives and was very friendly. He is new-ish and will develop as a salesman over time.
Good customer service and good quality product is what I like about Joe Machens dealerships
Drew is knowledgeable of cars and features. He takes time to answer all questions. It was nice to work with someone that enjoys their job and cares for his customers.
Great scheduling ease. Finished before promised but tire pressures weren't adjusted after rotation. Not a big problem. Christopher made it happen immediately.
Mr. Cain providing excellent customer service. Everything I asked for in a car was delivered and then some. This was my fastest trip in and out of a car dealership. In the future VW Machens will always get my business!
