Customer Testimonials
My wife and I what to thank all the staff at Joe Machens Volkswagen. Your sales (Leo) staff was helpful and patient as my wife made her decision on choosing her 2020 Ford EcoSport. She didn't realize happy she was until the next day. Thank you again
They made the whole process painless. Chris was very nice and great to work with.
The service department was able to fit me in before a road trip to get my headlight bulbs changed. Autum was very helpful and communicated everything with me leading up to the repair. Jimmie was very professional when I picked up. Overall very good experience!
I was very pleased with the service I received. My experience was efficient, friendly and what I highly value is trustworthiness. Thank you!
Super helpful and kind, worked with me to get me exactly what I wanted and needed, and went above and beyond in their service department I will never go to another dealership
I didn’t buy the vehicle from them but they were very attentive and even told me that I still had. A free oil change from when it was new
Personnel was very easy to talk to and very professional. Very accommodating to my daughters school schedule
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Everyone was very friendly to me. My Jeep needed an oil change and tire rotation. I didn't waste ant of my time. Checked out and was off to continue with my day.
Great Service
Parts and service departments really knows what they are doing. Very he.lpful and pleasent people
Demarkus was very kind and accommodating. The process to purchase was easy. Thank you for great service.
Everybody there was super helpful and kind. I was also able to talk to the technician that worked on my car and ask him tons of questions! I will definitely continue to choose this location from now on!
Giving their best to customers like me an excellent service that will help me go further the way. Keep up your great service, and rest assured that I will recommend you to my clients.
I experienced very friendly and helpful service. I would definitely recommend their service department to others.
Bruce did such a wonderful job of helping us find the perfect car for my daughter.
Absolutely loved Cody! Only bad was how much it costs (obviously)
Service as expected. Had to wait on a part but these days backorders and availability issues aren’t something I’d fault the dealership for.
had a pleasant time at VW. Didn’t take a super long time and everyone was really nice
Service always nice and clean. Little worried this time. My mpg dropped by 5 miles per gal and car seems sluggish. All highway miles. Just so busy could not drop it off to have checked.
Easy to work with, helped me find what I needed and in the budget I wanted!
They are amazing, they got my vehicle in and out in no time. And fixed my driver door, I will return in the future!
I am extremely pleased with the communication, consideration of our situation and customer service! Thank you!
They are very customer oriented with a positive attitude. One of the best dealerships I’ve done business with
The service department was great to work with. The diagnosis and work was completed on time and well communicated through the whole process. I truly appreciate the professionalism and that I knew I could trust the work being done. THANK YOU!
Car was returned dirty, with pieces of scrap from repair on the seats and floorboards. Cob webs were left on the floor board as well. I immediately went to the car wash and spent 30 minutes vacuuming
Great dealership to work with. Autumn was very knowledgeable about my specific vehicle, gave some excellent advice on a future service. She’s very professional, knowledgeable, and friendly. Thoroughly enjoyed working with her.
Everything and everyone is very professional and friendly with all work finished in a timely manner
Everyone was smiling and courteous. Even when our toddler was running around getting energy out. Our specific agent, Damarkus, was polite, friendly, and not pushy. He listened and was more than helpful, making the process stress free.
Clean waiting area, service guys are courteous and knowledgeable. Very exceptional customer service. In fact the. Best in town.
Amazing customer service from start to finish! The kind people at Joe Machens really saved our holiday travels and had us back on the road in no time! They took us in at a moments notice and were so welcoming and accommodating to us and our 3 kids. If only we lived closer to Columbia!
AWESOME CUSTOMER SERVICE FROM START TO FINISH WAS WORTH THE DRIVE FROM STL THANKS BRUCE!
Autumn was a great gal that went out of her way to help me and the dealership was good too . I’m hoping I’ll be able to trade with them again soon
Appreciate efficiency and customer service. And it was the first time I felt trust when getting my car worked on!
I had a great experience, salesman was awesome and everything was done perfect and in a timely manner I was highly impressed.
Easy set up to schedule an appointment, text message received for additional service. Liked that feature.
Autumn had been the best service person since we started having our vehicle serviced at this dealership
Demarkus was great! Friendly, knowledgeable, personable. Really appreciated his calm demeanor. Thanks for your help! Love Volkswagen.
Joe Markins is a great place to do business. They scheduled me within a few days of my first phone call for my first oil change, and everything went as expected and will always come back.
I have always been to this service center for my VW and the service is always fast and good.
Always appreciate the Machens VW service team, and especially Autum. Have all my VW service done here.
He’s cool and honest I like him does a good job pleasure to work with
Chris is always such a joy to work with. He is kind, proactive, and knowledgeable. There’s a reason why I bring my Toyota to a VW dealership for service - because I trust them.
Me and husband feel very fortunate to of had Jeremy help us through the process of getting the PERFECT car. Jeremy was helpful in every way possible. I would refer anyone to him. Thanks so much for everything, Jeremy!
I get all my VW's work done here. It always seems to take awhile but they are very thorough and I appreciate that. I am always very pleased with their work.
Great service team in the area knows all about VW cars pleasent to the customers
Nothing but a great car buying experience. They had a vehicle I had been looking for more months for with a great price. Leo the sales manager did a great job keeping me informed and to get a great deal.
I was very pleased with the service I received at Joe Machens Volkswagen! I will return for future service needs.
The whole experience was great. I can’t thank our salesman ‘D. Cain” enough for spending so much time with us, Assuring that we found exactly what we were looking for.
Thank you for everything you've done. I like driving with my own car.I am total satisfied with my car.Thank you.
Excellent service. I am totally satisfied with my own car. Thank you Sam.
Great service…ease of making appointment, ready when said car would be available, helpful & personable staff.
Friendly staff and excellent service when I drive into the stores service department, that keeps me coming back
Cody was awesome, by far one of the best sales reps I’ve encountered. All the staff were super friendly and welcoming!
They all were great people to deal with they didn’t try to rush you into buying something
Anthony and Bruce were excellent to work with. Would highly recommend them to anyone. No pressure sales and the quote was exactly what I was expecting.
Outstanding customer service 🙂
Always great service. Amanda and Autumn go over and above. Many thanks! Will be back.
The whole process went smoothly. They greeted me as soon as I arrived. They kept me updated. They also suggested some other services, including a recall and new battery.
I called with the problem and they scheduled a time and fixed it as promised.
Si ve i walked in the door they were all very nice and wanted to help me
The service department was great and they got my car in and out in a timely manner.
All was good, no issues. All done professionally, and promptly!! Car was as advertised, purchased on line, all set to roll, full tank of gas for ride home!!
They were quick to get me in to get my Jetta looked at. Autumn was great to work with from the start, and took any/all stress away from the experience. I enjoyed the staff each time I waited for my vehicle and will definitely be back!
Could not be more satisfied with my experience at Joe Machen great people and a fair deal
I will never go to another dealership. Anthony worked very hard to get me to where I needed to be, and he was so kind and helpful. Caleb was so energetic and it felt so nice to buy a car from someone who was visibly as excited as I was. And the GM. AMAZING. straight to the point, but wasn’t willing to put us in a car he knew wasn’t the right fit, financially, personality, or lifestyle. I have absolutely nothing bad to say about anyone or anything. Everyone was so happy, kind, helpful, and just amazing!
Friendly group of people that were very helpful. They were knowledgeable about their product and quick to assist with their services.
I really appeeciate the service at Joe Machens VW. The team is courteous, efficient and knowledgeable. I always feel like my car and iI are im good hands!
Honestly I think this was the best service far as customer service I had in a long time. Especially dealing with the situation that came up. You guys worked very well with me on get my car up and running again. It really showed me the people you have there go above and beyond for the customers. Especially Autumn! I know I can trust you guys in the near future with my vehicle. Definitely will bring my car back for service without a doubt.
Sam was an ideal car salesman - he gave me all the information I asked for, didn't push me in any particular direction, and was infinitely patient with me through a process I had a fair amount of anxiety about. I'd recommend anyone in the area shopping for a used car through Joe Machens to go through him specifically!
The lady at the service desk was professional, kept a smile and didn't hold anything back!!! I know what I was walking into.
The customer service is good and you don’t have to wait long for them to get to your vehicle
So pleasant! They went out of their way to give me a ride home instead of waiting in the dealership on a Saturday!
Very friendly and professional! They don’t pressure you like other dealerships do. Great experience!
Damarkus was a great sales person. I like that he was very relaxing and didn’t try to push any sales tactics or try to talk us other extras. We enjoyed our car buying experience with Joe Machens Volkswagen. I thought I will have to negotiate for pricing because of new 2023 model, however that was not the case. Price was on par with STL and KC.
Jimmy was so great! Very helpful and answered all my questions. My car got done very quickly.
Damarkus was very helpful in explaining the technology of the ID-4. I am happy to have this car!
Chris was very knowledgeable on my requirements during my last visit. Very informed and professional.
Very good and efficient service center. They even have drinks and snacks while you wait. Definitely will come again.
On time, polite, accurate with price and time of replacement required! Well done, VW!
Great and fast service.
Thank you all so much!! Start to finish - fast process! We have purchased three vehicles from Joe Machens and this being our 2nd from the Volkswagen dealership.
Great price, great customer service, all around great experience i would definitely go to them again for my next car
I had a great experience at this dealership with Caleb. I was his first customer and he made sure I the car I wanted and didn’t try to pressure me into buying when I wasn’t ready. He was personable and professional and I would highly recommend him as a sales associate to others.
Very good, everyone were helpful and professional. Service was excellent during recall of a couple of issues.
Service is OK. Pay better attention to details when servicing the car. Not filling the add blue cost me $350.00
The staff were friendly and courteous. They listened to what I had to say and payed attention.
If you need to change the air filter on your engine or in your cabin, you would save a lot of money if you did it yourself. However, if you need to have work requiring skill and expertise, the dealership is definitely the place to go. The dealership is clean, and the staff is well-trained.
Very professional and explained everything well. They answered all questions I had and made sure I understood everything.
Unfortunately my experience has not been the best, but I think my issue may finally be resolved. The customer service is always superior!
Cody was extremely helpful when deciding what car to go with. He did a great job explaining the payment process and the features of the vehicles. 10/10 recommend!
Very professional. Nice and welcoming .Made sure that you were very satisfied. Left you with a smile.
They did a great job ordering and programming a new key fob for my Atlas. The only thing I can think of to improve would be to make sure they call when it arrives.
