Customer Testimonials
DO NOT get an oil change done here. At first my experience was fine, bought a brand new 2025 car here, came here and had my oil changes done here. Had one done though and apparently whoever did it forgot to put the bolts back in and it knocked the fan out of place causing my car to overheat. Tried calling to get my car in to get it fixed & they told me they wouldn’t have anyone available to fix it for TWO months, but I could pay for a rental until then. Obviously I’m not doing that. ... Read More Google - Nov 12, 2026
Our service advisor Micah was exceptional. Really appreciated how he stayed invested in our overall experience and seemed to really care that we had only the highest level of service.
Great service department! Our Atlas needed warranty work done and they did a great job in communicating with us about the process and even though there was an unexpected delay out of their control they put us in a vehicle until they could get the job done. I would recommend Joe Machen’s Volkswagen to anyone needing service.
Isaak Clarkson at Joe Machens Volkswagen is a phenomenal salesman! He listens to what your needs & wants are in a vehicle, he’s patient, and just an overall easy-going person to be around. He’s sold us two Volkswagen’s & next will be a Toyota! He’s the only guy we’ll buy a vehicle from. We trust him. Also, the facility itself was very clean & the general manager was very professional & friendly. Thanks, Isaak!
Smooth and efficient
Very polite and professional.
Bryan Forward went above and beyond to get me into a vehicle that I could afford and something that would be safe for me to drive. I’d recommend going to see Bryan Forward for any of your car needs!
Fixed a bad tire valve stem. The dealership had replaced the tires just recently and I had been having to air them up about every other week since. No charge for this fix, but I wonder if the valve stem was bad when they replaced the tire, so this may have been just an extra trip. Customer waiting area is comfortable and clean, and they communicate well when I go there. Would have been 5 stars had this not been an additional trip for the same problem they had fixed once.
Terrible service. Once you buy the car they don’t care about you and do everything they can to make so they can’t help you.
Salesman David Arnold was very helpful and great to work with.
They are going through a transition in their service department. Taking that in to consideration, they charged enactly what the amount of the quote for my repair. I was up against a time crunch in getting my car repaired. Mike, the mechanic, stayed late and came in early to make sure my car was done ahead of schedule. We could all us more people like Mike in our businesses Mike gets 10 stars!!
Efficient friendly service
Such good service. Great communication and didn't feel like I was getting taken advantage of at all when an indicator light came on. Loved that you offered two way text to communicate as well. Made it easy to do business with you given I was in another town and my daughter is at Mizzou. Will definitely come back as needed. Thank you!!
Great timely service!
They always go above and beyond for our family! Every time we visit, they make us feel like family and take the time to understand what we need. They care about making sure the vehicle we choose is the right fit for us. That kind of care means a lot and keeps us coming back. We couldn’t ask for a better dealership! Shoutout to David and Caleb!!
This is my second review about the same problem and no one is taking accountability and fixing my problem. I am going to my second winter with the heat/cold of my seats broken and no one fixed. I received calls from them but no one have accountability or fixed the problem. My car seats is still broken and no solution! Why don’t change my seats? Why don’t change the full system of heat and cold since it’s being a year with a problem that you guys cannot figure out. Why to not honor your clients that ... Read More Google - Oct 6, 2026
Great service
Not willing to make a deal. Let us walk over $750. Edit: I should have been clearer. They said they lowest they could go is $50 off.
Tyler was very helpful in explaining the extended warranty process and was able to get repairs approved in a timely manner.
Was a great experience. Transparent pricing. Went the extra mile to ensure I was comfortable from start to finish.
It was supposed to be a seamless process. It was far from it. I made the appointment online and I tried to call to make sure the parts were going to be available. Calling was a big part of the issue. All the calls are routed through a call center in the Philippines. I was annoyed because I was transferred to a voicemail box instead of being able to talk to a person working at the dealership. I then emailed because I thought an email would get to the person quicker. Again, I was wrong. I then called again and ... Read More Google - Sep 30, 2026
Had a great experience buying from Isaak Clarkson! I traded in my Nissan Armada and their offer was almost identical to Carvana. What stood out most was how down-to-earth everyone was. No sharks circling, no pressure, no trying to push me into something bigger or more expensive. Just good people who listened to what I wanted and made the process easy. Pricing, rebates, and financing were all straightforward, and the full tank of gas was a nice bonus too 😀 Thank you Isaak, Jeremy, and Caleb!
Great experience! They are friendly, knowledgeable and honest. I would highly recommend this dealership
Shorthanded techs so it took quite longer than hoped for, but overall satisfied with their service. The call center situation absolutely stinks & they need to go back to someone from the actual service center taking calls directly. Also, Machens has gotten incredibly overpriced. We intend to take most our future mechanic business to a local trusted small pop shop that offers direct customer service directly from the owner, & affordable fair prices.
The staff are amazing!
Make sure to talk to Tyler in services. He was great and really took care of us.
Excellent service overall. They were very quick in resolving my issue. I would highly recommend them to anyone. My only issue is that the cost of repairs are very expensive but that’s usually the case with most car dealerships.
I’ve been having my car serviced at Volkswagen Columbia for several years now and it’s so unfortunate that in the last few years it has become more and more difficult to even get service there. When I do It’s unfriendly, rushed, and almost of an inconvenience to the facility. You rarely get to talk with a representative from the Columbia location and 90% of the time I get Transferred and then hung up on? The culture has shifted and because of that I’ll be taking my vehicle elsewhere. I’m honestly shocked that they’re rated 4.5 already. ... Read More Google - Sep 16, 2026
Everyone was helpful, no pressure, took the time to explain the whole process of buying the car
I arrived 15 minutes late and was greeted politely. Asked if I needed anything more than an oil change. Then, I received a text message stating they have other concerns. When this was finished, it didn't take long and they were finished.
David at Joe Machens VW helped me find the perfect 26 Jetta S. And also gave me a good price to pay every month. I appreciate David for everything he has done to put me behind the steering wheel of my brand new 26 Jetta S!
I recently purchased a 2021 Passat through Carvana for my daughter who just turned 16! We only had it 3 weeks when the check engine light came on, turns out it was burning oil. I drove it to the dealership and asked to speak with Steve, the service manager. He takes care of all my cars and I knew he could figure this out! It's looking like the car will need a new engine (great 🙄), but the team there has been nothing short of amazing. They're working with the warranty company to get it right. And I know Steve wont accept ... Read More Google - Sep 8, 2026
I had such a great experience buying my car here! Everyone was so easy to work with and made the whole process simple and stress-free. They were very open and honest about everything from the beginning, and nothing felt hidden or unexpected. I really appreciated how straightforward and helpful they were throughout the entire process. I would definitely recommend them to anyone looking for a new vehicle!
Great service experience. Detailed explanation about difficulties that we had with our Jetta
I would not advise anyone to purchase a vehicle here. This is the worst dealership I have encountered. I have owned two defective cars, and the service department is frustrating. My 2024 Volkswagen Tiguan has been smoking; despite buying it new, they cannot schedule repairs until late September or October. People must get to work. Customer service is poor, and the Volkswagen is the most unreliable choice. Rating: 0/10—proceed at your own risk.I would not recommend buying a vehicle here. This is the most disappointing dealership I have seen. I have owned two faulty cars, and the service department is ... Read More Google - Aug 19, 2026
Isaak and Jeremy were an absolute please to work with and made buying car from out of state an absolute breeze. I could not have been more please with my interaction with them. I would highly recommend them to anyone.
Drove 4 hours to buy a truck, salesperson did a great job. The reason for 4 stars instead of 5 was the paperwork took a very long time to get ready when there were no other customers
Joe Machens Volkswagen is absolutely outstanding!! I appreciate how kind, patient, and knowledgeable the service department is there. Thank you Micah for always going above and beyond to provide excellent customer service to everyone.
Lamont was great
A very thorough process, dedicated but not over bearing sales approach. Isaak was committed to ensuring we got discounts from Costco, military, and VW. Qualifying for 1.9% VW financing was straight forward process. They whole team sales, service, and financing worked seamlessly.
I couldn't ask for a better experience. I drove in from out of town to buy my vehicle here, and this dealer was extremely accommodating. Larisha was very friendly and professional, and everyone else was also helpful in making it a quick and easy process.
No one even came outside to assist me
Went for an oil change as a walk in and they were able to get me in and out within an hour.
A/C quit on Wednesday. They fit me in on Thursday. At the dealership less than 4 hours. Thank you!
I give Larisha 5 stars! ⭐️⭐️⭐️⭐️⭐️ She had great customer service and was very knowledgeable about the cars we looked at and she has only worked there a short amount of time! Keep up the great work Larisha, you will do well! Thank you!!! 💕
Service was performed quickly, and the staff were polite and helpful. The waiting area is comfortable and offers free Wi‑Fi.
Larisha was very informative and knowledgeable about all of my questions! She made this huge purchase smooth and easy! Thank you, Larisha!
Fast and friendly. Always professional
They gave me an accurate time estimate and explained everything well plus they took me to the mall and picked me up quickly once my car was ready
Great They are so friendly and welcoming. Got me right in and helped figure out exactly what I needed .
My car feels like a NEW CAR, yall did AWESOME! Thank YALL! Everyone was very professional and polite. The service was fast and accurate. My car is perfect, thanks to Machens Volkswagen. I'm very happy my baby is working so well. Also, the building was immaculate!
They reset my clock and it upset me If they just set it back to the correct time I'd be ok. Also I'm going to learn how to change my.own oil
They were good to get me in right away and get my battery changed when my car was having issues. They were super friendly and helpful. Highly recommend.
I have had a very disappointing experience with Joe Machens Volkswagen, and unfortunately this is not the first time. They are nice until you get the car. After the sale is completed, getting help becomes extremely difficult.
Less than six months after leasing my vehicle, I had an issue with two tires. Since I had moved to Georgia, I visited another Volkswagen dealership, where they told me that new vehicles come with tire protection and suggested I check whether my lease included it.
I contacted Joe Machens multiple times, but I kept getting transferred between the sales and service departments. ... Read More Google - Jun 25, 2026
Micah was already out there to meet me when I pulled in. I left the dealership with my daughter. I was notified by text of another couple things that might need to be done. I was notified by my phone when my vehicle work was completed.
Always go here, Micah is always helpful and Kevin Rice has always gotten the repair right the first time. I highly recommend
I have been to the dealership on several occasions, for the same issue… And can never get a clear answer or solution. It seems like a waste of time.
Very accommodating and the atmosphere was pleasant. Bathroom were clean and having a TV was nice.
Micah listened about the issues and everything was taken care of to my complete satisfaction. He also has wonderful customer service skills.
I've been very pleased with the service I have received from this company. Thank you very much.
I may change this low star rating in the future but as of right now I'm upset with Joe Machens service dept. We have to drive almost 2hrs to have anything done on our car. We left the car intentionally for a couple of days because of a faulty wiper selector switch. While they had the car it was due for an oil change.
Wife picks the car up today (Thursday 6/18/26. Gets to Moberly missouri to get something to eat. Big puddle of coolant under the car!!! She pops the hood and sees that the service tech had left ... Read More Google - Jun 19, 2026
Treated fairly and with respect. I trust the service department and technicians are great. Shuttle service is convenient.
Good customer service They had issues with their computers and couldn't finish my sale the same day but sent me home with a nice loaner car in the meantime
Tyler is amazing! Tyler is amazing. They got me in and out so fast! Needed tires and they had what I needed!
Got me in and out quickly with a job well done. Also the sales people were incredibly nice while I was waiting.
Was in for 20k inspection, but receipt had no information on the condition of the car's battery. The brake fluid was supposed to be changed and there was no mention of that or charge for brake fluid. Makes me wonder if the service was actually completed or if it was just an expensive warning reset.
Everybody was polite and friendly recall work was performed quickly. Would recommend them for service.
I drove from out of state, and while that complicated matters, they worked diligently to resolve all the issues so I could go home in my new vehicle.
Poor customer service in the maintenance department, called and messaged GM multiple times. Could never get a quote for a service we needed. I have purchased multiple vehicles from VW Machens and feel was not taken care of
I'm always pleased with my experiences at the dealership. They get me in and out promptly and my car is always ready in a timely manner.
Very easy to work with. I bought and I’m happy. Highly recommend the dealership and Sara
No problems. Good dealership. I would recommend them to others, and will continue to use them for maintenance on my Taos.
They were super fast with the tire rotation and oil change thank you all again it was great.
Very thorough and detailed explanation of everything I needed to know He was very helpful
Awesome service, professional timely. Excellent follow up. I will continue to bring my car back to them for repair or maintenance, highly recommend their service
Explained everything perfectly He was super knowledgeable. He went line by line with us making sure that we understood everything.
Above and beyond. Gave me a loaner car for my warranty issues that lasted a almost 2 months. Extremely reaponsive to my inquiries, even moved my car inside during a hail storm. Very happy with my service. Wish I bought my Arteon from them instead of Lee's Summit.
Had a little paperwork hiccup but otherwise was very pleased with the process and will visit them again.
Stopped at the dealership and Micah Million made time for me to get an oil change wait time was reasonable and video with pictures are a great tool to see from the eyes of a mechanic. Complimentary coffee and chips were greatly appreciated. A visit from the salesman David Arnold who remembered selling me my car really shows they care. Lastly got an email update from Carfax care report as the dealership entered the visit for my records just perfect business experience.
Very friendly sales people. Hated to have to wait on all the paperwork. Malachi was great. Sara was also outstanding in making us feel welcome with their hospitality
I like a bit of business with this Dealership business, they are very good at it ??
I took my 2019 Lawton Jetta in to make sure it was drivable. I was told it was 100% safe. When I took it to the body shop I found out that the suspension was bent they should have seen that when they removed the tires. I have called several time to make appointments and cannot get anyone to call me back. Very disappointed with the service and will be taking my car somewhere else.
They were very kind, helpful, and attentive. They were knowledgeable as well. I would go back for sure.
Very detailed and friendly Jade was very knowledgeable about out Tiguan and delivery of vehicle was timely
Good Very professional. Helped us through the buying process and we received a fair price on our trade in.
The service staff has always been helpful and friendly. For that they get 1 star.
I understand they can only do what VW allows them to do.
My issue with Joe Machens VW is they did NOT fix my issue with my 2019 VW atlas.
I have had a cracking/clanking sound coming from under the car since November 2021 service visit. It has been in several times since then for recalls and every time I mention the cranking noises.
They say it's fixed or they found nothing wrong. So I lived with the crinking/clanking noises.
Until November 2025 the steering column ... Read More Google - Apr 28, 2026
Friendly, efficient, knowledgeable staff Kept me informed Appreciated being able to wait on my vehicle and it not taking long
Scheduled a routine oil change & tire rotation (2024 Atlas) - picked up the car after service, terrible vibration. Called to report the vibration - they wanted to schedule a $175 diagnostic. Said no thanks - took it to the local tire shop. A rear tire was split down the middle. So instead of notifying me - tech put the tire on and sent me down the road. Thankful I wasnt traveling that week, could have been dangerous.
Started out as a decent experience but turned negative once I bought the vehicle. Received the title 3 and a half weeks after I bought the car and was not given all of the paperwork needed to register it, after calling them I received a single email with only an inspection attached(since it was an out of state title). Would have been nice to have been called back like originally told. On top of this, I already have to take it in to be looked at as an issue has already popped up after only owning the car a month. ... Read More Google - Apr 19, 2026