Customer Testimonials
Leo and Cody were amazing and helped us find a car that both of us loved and worked with us on what would work best for our situation.
Best experience I have had. Quick evaluation, they were able to complete everything needed within a few days, easy to see what they felt needed to be fixed, and I was able to see prices and approve what I wanted to fix.
Leo was absolutely amazing! He was patient, understanding, and professional!
Pleasure experience Thanks
Sam was awesome and extremely knowledgeable. He didn’t get overly pushy and was able to answer all questions we had. Great to work with!
Everyone is always very friendly and helpful here! I wouldn’t take my car anywhere else!
Quick and easy. My salesman Jeremy was great to work with.
I live in JC and drive 125 miles to your dealership so that should be enough said!
Amanda the service Manager is a great employee to have representing your store . Keep up the good work
The whole process was quick, easy and exceeded my expectations. It was my first time there, and I would highly recommend.
Really friendly staff made me feel right at home. Fast friendly help with buying my trading and buying. Thank you so much.
It was very clean and inviting and our sales person Sam was very knowledgeable about the Toyota Camry we bought and try to help us find another car for my granddaughter he went above and beyond
It was the best car experience vine I’ve ever had The sales professional it was very good explaining and being patient with all my questions
Fast friendly service with our overcharging for vehicles. They was not pushy, just showed us what we requested
Working with Bruce was an amazing experience! He went above and beyond to ensure my needs were met. Additionally, he ensured I received top dollar for my trade in. Anthony, in finance, is very skilled at his trade and was able to answer every question I had. He also ensured I received the best possible rate on my loan. These two gentlemen made my car buying experience extremely pleasant.
Excellent dealership and staff. Communication and attention to detail was outstanding. Cody did an excellent job!
Came in the door and Damarkus took care of me instantly. He listened to what I said and delivered on what he promised. Anthony in finance was just as good and he even handed me the title at the close of our business! Most places mail them to you and you hope you get them in time to license your vehicle. I had a check from them on what they owed me in less then a week! Awesome experience and I will be buying more cars from them in the future.
The staff was wonderful to work with . They got me right in and out fast
We were looking for a car for our daughter and she knew she wanted a VW Tiguan. We found her car on the website as we are from Arkansas. Sam and Leo helped us with our deal and it was super easy with no hassle. Everyone was friendly and welcoming. Great car buying experience.
Had a good experience to longer than expected but they were friendly and respectful caught up with Bruce the salesman which was informative plus they washed the vehicle and rotated the tires
They were most helpful an was not pushy would recommend them to anyone good dealership
Jeff is always so helpful when I take my vehicle in for maintenance. I don’t always enjoy taking my car into a shop, but Jeff makes it so simple.
I love the service team at Volkswagen very easy to work with and will do everything possible to have your vehicle together! Thanks Jeff, Chris & Amanda!
The service reps are informative and helpful. Waiting area is clean and comfortable. It was easy to schedule an appointment.
People working at the dealership were very efficient easy to work with and where understanding made the buying process very simple
The service is always excellent, the store is always clean, and the employees are always kind, knowledgeable, and efficient.
Dealer was not pushy and very cool to talk with and take care of my car needs. Highly recommend
Service man was polite, informed, and presented good business acumen. The waiting room was comfortable, and non-political .
Damarkus was great! Thank you so much for all of your help! We had a great experience!
Great customer service! Staff very knowledgeable and helpful in answering all questions. Would highly recommend to anyone.
The entire process was seamless from the beginning to the end. They provided us with a fair price on all ends of trade and purchase. It’s rare to have zero complaints when purchasing a new vehicle, but they truly made the entire process complaint free. I have purchased many new vehicles and this was BY FAR the easiest and kindest dealership to work with. I couldn’t recommend them more.
Jermey went beyond to help me find the perfect fit car for me! He is great to deal with and makes the car buying experience great! He would get my business again!
My first experience with this dealership so far so good I will be back for a recall part I’m anxious to see how this goes
They were able to really work with me and everyone there is super nice and happy to help
Friendly, exceptional service department! Didn’t have to wait long, I’ll definitely come back!
Very quick and service representative was very friendly. Very good experience all around. Thank you.
They kept me informed about the price and the time it would take to complete the services I needed to have done. Their waiting area was clean and very comfortable.
I’m sure there are a lot of great people here but, Leo was our salesman and he went above and beyond his duties. Also Anthony one of the greatest guys I have met and very easy to work with! Thanks again gentlemen for staying classy. Sincerely, The Dublin’s
Fast and friendly service every time I have any work done. Always clear with parts and pricing of work being done. Highly recommended
These guys are great people to service your vehicle, very knowledgeable very polite and very quick
Great service. Professional. Courteous. They are taking care of their customers. We keep bringing our car back!
The VW is one dealership that has a foreign program and it is very good when we just arrived in USA. The Joe Machens is a good dealership as well.
Friendly shop and service. Convenient workflow from reception to notifications for the service. Good job.
They have helped me in buying two cars and have changed my oil in my car a few times and they helped me when I had a wreck by getting me a car too drive home from Columbia to Marshall Mo. was a long day but they where there for me thanks a lot
Chris in the Service Department Desk Associate was very personable. His catchy sayings were enjoyable to hear.
They were knowledgeable about what my car needed and offered me options! And all of the employees were super friendly!!
Everyone was very friendly and accommodating. I was able to get some questions answered and get everything taken care of.
This VW dealer is best in class. They were so easy to work with. Coming in from NW Indiana, my wife and I purchased a new 2022 Atlas AND a 2018 Passat. Barrett was the salesman whom we worked with to complete the deals. He was super nice, and had excellent communication. I HIGHLY recommend going to Joe Machens Volkswagen to get your next new/used vehicle!
Demarcus was very professional, courteous, kind, and openly honest. He definitely exceeded my high expectations.
Good experience with car salesman. No haggling on price but guess that’s the new way. Long wait to see financial guy. But overall good service.
Very kind staff with great service Clean and cozy waiting zone Car clean after service was not that satisfied but it was okay
They were very courteous and made sure I was taken care of while waiting for my vehicle to be serviced.
knowledgeable very polite professional easy to work with and I felt very valued as a customer not just a dollar sign I would definitely recommend sending my friends or family into your location to purchase vehicle from Leo.
My boyfriend and I recently purchased a truck here and our salesman Cody and the entire team here were fabulous! Cody is knowledgeable and always communicated with us about everything. I will definitely be a return customer.
Thanks for all your help with my wreck and my oil change and getting me a car too drive for a few days
Good! Good! Good! Ema was good! Thank you very much. Are you gonna give us a little encouragement for purchasing two brand new cars in a month? 😀
Always nice and friendly and have always had good luck and service when I was there, just upset my favorite service writer left.
We were super impressed with no haggle pricing. The sticker prices were on the vehicles. Our sales man Bruce was great! We will recommend your dealership for sure!
Service department on time. Service advisors very helpful. Will come back.
My car got AC issues. After checking, The service department identified the issue. the people there are really nice and ready to help.
Great experience!! Damarkus was very helpful and attentive. The whole process was smooth!!
Everything I ask to have done was taken care of. However, for an oil change, air filter replacement, brake flush, tire rotation, and multi-point inspection, four and one-half hours was a long time to sit and wait. I arrived at 10:15 am and car was not ready until 2:30 pm. The people were very courteous and I know it is not their fault. Perhaps you should hire more mechanics to do the work.
My wife and I needed a new vehicle due to our expanding family. Leo was very professional, helpful and attentive with finding us our new SUV. Everyone at the dealership made it a first-class operation.
Very good people very courteous and really tried to help you out I will be back again
The check in clerk was very helpful and made sure the windshield wipers were working correctly. He made the adjustment that was needed.
Outstanding service! My second purchase here and I'm thrilled. Emma and Anthony were terrific to work with. Thank you!
Clean and friendly. Why do you need 15 words for this silly survey. Thank You
Great experience and friendly people. From sales to service you will be taken care of
Everyone from the sales people, to service people are very friendly and explain to you everything about your vehicle when you get it serviced.
Great customer service!! They made it a easy buying experience and Barrett was always available and addressed all my concerns with no problem.
Easy process and very good to work with.
Diagnosed the issue quickly and resolved it.
Barrett Knox was pleasant, confident, and not pushy. It was an enjoyable experience buying from him. It became evident after service was performed though, that margin is more important to the dealership than ultimate customer experience. The service department stated that new tires were needed to fix a road noise, but the management wrote "customer declined" on the paperwork. I didn't decline anything. I would have been more than willing to work out a deal, or even pay full price for new tires, but I was not given the opportunity. A faulty purge valve was replaced at ...
Service was tops for both car and customer! The manager was very courteous one helpful too
Very friendly and helpful. He explained what was going on with my maintenence and why my Atlas had the issue that it did. I was in and out within the time frame given when I checked in.
The dealer I had was awesome their courteous explain everything so you can understand what's going on with your car I will always take my car back there and tell my family about this company.
Jeremy Bealmer took wonderful care if me yet again.As always he went above and beyond for me and my family!!
Our salesman Bruce W. made our experience amazing. He had everything taken care of before we came in to negotiate and was very knowledgeable of the vehicles. Definitely the smoothest car buying experience we've ever had!
Working with Cody is always an absolute pleasure! Cody is extremely patient, I have never felt pressured to make a decision, and most importantly, he is a professional - who knows the car business inside and out I highly recommend you talk to Cody if you are considering buying a new or previously owned vehicle.
