Customer Testimonials
Had a great experience buying from Isaak Clarkson! I traded in my Nissan Armada and their offer was almost identical to Carvana. What stood out most was how down-to-earth everyone was. No sharks circling, no pressure, no trying to push me into something bigger or more expensive. Just good people who listened to what I wanted and made the process easy. Pricing, rebates, and financing were all straightforward, and the full tank of gas was a nice bonus too 😀 Thank you Isaak, Jeremy, and Caleb!
Great experience! They are friendly, knowledgeable and honest. I would highly recommend this dealership
Shorthanded techs so it took quite longer than hoped for, but overall satisfied with their service. The call center situation absolutely stinks & they need to go back to someone from the actual service center taking calls directly. Also, Machens has gotten incredibly overpriced. We intend to take most our future mechanic business to a local trusted small pop shop that offers direct customer service directly from the owner, & affordable fair prices.
The staff are amazing!
Make sure to talk to Tyler in services. He was great and really took care of us.
Excellent service overall. They were very quick in resolving my issue. I would highly recommend them to anyone. My only issue is that the cost of repairs are very expensive but that’s usually the case with most car dealerships.
Everyone was helpful, no pressure, took the time to explain the whole process of buying the car
I arrived 15 minutes late and was greeted politely. Asked if I needed anything more than an oil change. Then, I received a text message stating they have other concerns. When this was finished, it didn't take long and they were finished.
David at Joe Machens VW helped me find the perfect 26 Jetta S. And also gave me a good price to pay every month. I appreciate David for everything he has done to put me behind the steering wheel of my brand new 26 Jetta S!
I recently purchased a 2021 Passat through Carvana for my daughter who just turned 16! We only had it 3 weeks when the check engine light came on, turns out it was burning oil. I drove it to the dealership and asked to speak with Steve, the service manager. He takes care of all my cars and I knew he could figure this out! It's looking like the car will need a new engine (great 🙄), but the team there has been nothing short of amazing. They're working with the warranty company to get it right. And I know Steve wont accept ... Read More Google - Sep 8, 2026
I had such a great experience buying my car here! Everyone was so easy to work with and made the whole process simple and stress-free. They were very open and honest about everything from the beginning, and nothing felt hidden or unexpected. I really appreciated how straightforward and helpful they were throughout the entire process. I would definitely recommend them to anyone looking for a new vehicle!
Great service experience. Detailed explanation about difficulties that we had with our Jetta
Isaak and Jeremy were an absolute please to work with and made buying car from out of state an absolute breeze. I could not have been more please with my interaction with them. I would highly recommend them to anyone.
Drove 4 hours to buy a truck, salesperson did a great job. The reason for 4 stars instead of 5 was the paperwork took a very long time to get ready when there were no other customers
Joe Machens Volkswagen is absolutely outstanding!! I appreciate how kind, patient, and knowledgeable the service department is there. Thank you Micah for always going above and beyond to provide excellent customer service to everyone.
Lamont was great
A very thorough process, dedicated but not over bearing sales approach. Isaak was committed to ensuring we got discounts from Costco, military, and VW. Qualifying for 1.9% VW financing was straight forward process. They whole team sales, service, and financing worked seamlessly.
I couldn't ask for a better experience. I drove in from out of town to buy my vehicle here, and this dealer was extremely accommodating. Larisha was very friendly and professional, and everyone else was also helpful in making it a quick and easy process.
Went for an oil change as a walk in and they were able to get me in and out within an hour.
A/C quit on Wednesday. They fit me in on Thursday. At the dealership less than 4 hours. Thank you!
I give Larisha 5 stars! ⭐️⭐️⭐️⭐️⭐️ She had great customer service and was very knowledgeable about the cars we looked at and she has only worked there a short amount of time! Keep up the great work Larisha, you will do well! Thank you!!! 💕
Service was performed quickly, and the staff were polite and helpful. The waiting area is comfortable and offers free Wi‑Fi.
Larisha was very informative and knowledgeable about all of my questions! She made this huge purchase smooth and easy! Thank you, Larisha!
Fast and friendly. Always professional
Excellent customer service, well worth the money.
Fast and easy transaction. Lamont was very helpful and got the deal done to our satisfaction. Thanks!
They did an excellent job and was quick with getting us out of the shop
Working with Tyler in service was a very easy and seamless experience. He took the time to explain what was going on and to get me underway if I need Dealer service he’s the only one I’ll talk to.
They gave me an accurate time estimate and explained everything well plus they took me to the mall and picked me up quickly once my car was ready
Great They are so friendly and welcoming. Got me right in and helped figure out exactly what I needed .
My car feels like a NEW CAR, yall did AWESOME! Thank YALL! Everyone was very professional and polite. The service was fast and accurate. My car is perfect, thanks to Machens Volkswagen. I'm very happy my baby is working so well. Also, the building was immaculate!
They reset my clock and it upset me If they just set it back to the correct time I'd be ok. Also I'm going to learn how to change my.own oil
They were good to get me in right away and get my battery changed when my car was having issues. They were super friendly and helpful. Highly recommend.
Micah was already out there to meet me when I pulled in. I left the dealership with my daughter. I was notified by text of another couple things that might need to be done. I was notified by my phone when my vehicle work was completed.
Always go here, Micah is always helpful and Kevin Rice has always gotten the repair right the first time. I highly recommend
I have been to the dealership on several occasions, for the same issue… And can never get a clear answer or solution. It seems like a waste of time.
Very accommodating and the atmosphere was pleasant. Bathroom were clean and having a TV was nice.
Micah listened about the issues and everything was taken care of to my complete satisfaction. He also has wonderful customer service skills.
I've been very pleased with the service I have received from this company. Thank you very much.
Treated fairly and with respect. I trust the service department and technicians are great. Shuttle service is convenient.
Good customer service They had issues with their computers and couldn't finish my sale the same day but sent me home with a nice loaner car in the meantime
Tyler is amazing! Tyler is amazing. They got me in and out so fast! Needed tires and they had what I needed!
Driving through town from out of state, I hit a road hazard and was worried I’d damaged something underneath my car. Even without an appointment, this dealership squeezed me in immediately and treated me with genuine kindness. Shout‑out to Tyler for being so reassuring, and to the tech who checked the undercarriage and secured everything so I could safely continue my vacation. Their quick help turned a stressful moment into a huge relief. Highly recommend — amazing people and outstanding service.
Larisha made my trade in and purchase seamless. Thank you so much!
Got me in and out quickly with a job well done. Also the sales people were incredibly nice while I was waiting.
Was in for 20k inspection, but receipt had no information on the condition of the car's battery. The brake fluid was supposed to be changed and there was no mention of that or charge for brake fluid. Makes me wonder if the service was actually completed or if it was just an expensive warning reset.
Everybody was polite and friendly recall work was performed quickly. Would recommend them for service.
Micah an Tyler at the service desk are very helpful and respectful
I drove from out of state, and while that complicated matters, they worked diligently to resolve all the issues so I could go home in my new vehicle.
Lamont was WONDERFUL! We had been looking in multiple states for our particulat vehicle with mileage and price. He got us in to our perfect van. Thank you, Sir!
I'm always pleased with my experiences at the dealership. They get me in and out promptly and my car is always ready in a timely manner.
Very easy to work with. I bought and I’m happy. Highly recommend the dealership and Sara
Our Salesman David Arnold and General Manager Stephen Stamose provided us an excellent customer experience. Thank you both!
Great customer service and friendly staff!
No problems. Good dealership. I would recommend them to others, and will continue to use them for maintenance on my Taos.
They were super fast with the tire rotation and oil change thank you all again it was great.
Very thorough and detailed explanation of everything I needed to know He was very helpful
Awesome service, professional timely. Excellent follow up. I will continue to bring my car back to them for repair or maintenance, highly recommend their service
Lamont did a great job in sales.
He was a great guy
Explained everything perfectly He was super knowledgeable. He went line by line with us making sure that we understood everything.
Lamont made buying a car the best experience I've had out of all my car buying experiences. It was so pain free and he listened to my wants and made it happen.
Above and beyond. Gave me a loaner car for my warranty issues that lasted a almost 2 months. Extremely reaponsive to my inquiries, even moved my car inside during a hail storm. Very happy with my service. Wish I bought my Arteon from them instead of Lee's Summit.
Had a little paperwork hiccup but otherwise was very pleased with the process and will visit them again.
My son had a repair that needed to be done to his 24' Golf GTI. After my son went to a dealership in Springfield, MO my son was left believing the repair would not be warrantied and would cost him $1800. Based on that dealerships reputation and my own personal experience with them I contacted Joe Machens (like I had done in the past) and they took care of everything and under warranty!! They treated my son like he was a VW owner and not a dumb kid who owns a VW. They went above and beyond even getting him into a ... Read More Google - May 17, 2026
Thank you so much to Sara for her patience and help buying our car! She is the absolute best to do business with.
This experience was so surprisingly wonderful. I’ve only heard horror stories about car dealerships - but fear not - this place has given me the best car-buying experience I’ve ever had. I don’t want to buy another car anytime soon, but when I am ready, I will absolutely come back and see Sara. (And I live over 2 hrs away!)
Great experience 😜
Stopped at the dealership and Micah Million made time for me to get an oil change wait time was reasonable and video with pictures are a great tool to see from the eyes of a mechanic. Complimentary coffee and chips were greatly appreciated. A visit from the salesman David Arnold who remembered selling me my car really shows they care. Lastly got an email update from Carfax care report as the dealership entered the visit for my records just perfect business experience.
I was there for an oil change and everything that goes along with it and everything was great
Very friendly sales people. Hated to have to wait on all the paperwork. Malachi was great. Sara was also outstanding in making us feel welcome with their hospitality
3+ hrs in a cold waiting area is excessive.
Very pleased with Malachi! He was very thorough and kind!
First time Volkswagen owners. The employees were great!! Dave was our salesperson and he was very knowledgeable.
I like a bit of business with this Dealership business, they are very good at it ??
I took my 2019 Lawton Jetta in to make sure it was drivable. I was told it was 100% safe. When I took it to the body shop I found out that the suspension was bent they should have seen that when they removed the tires. I have called several time to make appointments and cannot get anyone to call me back. Very disappointed with the service and will be taking my car somewhere else.
Found a truck on their website that didn’t have pictures just yet but called the Volkswagen and spoke with Lamont and he went above and beyond wasn’t pushy about anything and was able to answer all of my questions and made the buying process easy and hassle free highly recommend him and will definitely buy from him again in the future
They were very kind, helpful, and attentive. They were knowledgeable as well. I would go back for sure.
Very detailed and friendly Jade was very knowledgeable about out Tiguan and delivery of vehicle was timely
Good Very professional. Helped us through the buying process and we received a fair price on our trade in.
Jade was very helpful and such a pleasure to work with during my first car buying experience! Would highly recommend!
Bought a cat from Jade Whitehead. 20/10 recommend her services. She was so kind, patient, professional, & most certainly knowledgeable. We never felt pressured. Never felt like a problem. She took her time. Answered all questions & most importantly was kind. Never met someone as nice as her. Lovely person and would buy another one from her again, in a heartbeat.
Friendly, efficient, knowledgeable staff Kept me informed Appreciated being able to wait on my vehicle and it not taking long
All good