Customer Testimonials

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Google Feb 8, 2023

My wife and I what to thank all the staff at Joe Machens Volkswagen. Your sales (Leo) staff was helpful and patient as my wife made her decision on choosing her 2020 Ford EcoSport. She didn't realize happy she was until the next day. Thank you again

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DealerRater Feb 7, 2023

They made the whole process painless. Chris was very nice and great to work with.

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Google Feb 7, 2023

The service department was able to fit me in before a road trip to get my headlight bulbs changed. Autum was very helpful and communicated everything with me leading up to the repair. Jimmie was very professional when I picked up. Overall very good experience!

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DealerRater Feb 5, 2023

I was very pleased with the service I received. My experience was efficient, friendly and what I highly value is trustworthiness. Thank you!

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DealerRater Feb 4, 2023

Super helpful and kind, worked with me to get me exactly what I wanted and needed, and went above and beyond in their service department I will never go to another dealership

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DealerRater Feb 2, 2023

I didn’t buy the vehicle from them but they were very attentive and even told me that I still had. A free oil change from when it was new

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DealerRater Feb 1, 2023

Personnel was very easy to talk to and very professional. Very accommodating to my daughters school schedule

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Google Feb 1, 2023

(Translated by Google) Already (Original) Na

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Google Feb 1, 2023

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DealerRater Jan 31, 2023

Everyone was very friendly to me. My Jeep needed an oil change and tire rotation. I didn't waste ant of my time. Checked out and was off to continue with my day.

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Google Jan 31, 2023

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Google Jan 31, 2023

Great Service

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DealerRater Jan 30, 2023

Parts and service departments really knows what they are doing. Very he.lpful and pleasent people

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DealerRater Jan 29, 2023

Demarkus was very kind and accommodating. The process to purchase was easy. Thank you for great service.

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DealerRater Jan 26, 2023

Everybody there was super helpful and kind. I was also able to talk to the technician that worked on my car and ask him tons of questions! I will definitely continue to choose this location from now on!

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DealerRater Jan 26, 2023

Giving their best to customers like me an excellent service that will help me go further the way. Keep up your great service, and rest assured that I will recommend you to my clients.

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Google Jan 26, 2023

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DealerRater Jan 25, 2023

I experienced very friendly and helpful service. I would definitely recommend their service department to others.

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DealerRater Jan 25, 2023

Bruce did such a wonderful job of helping us find the perfect car for my daughter.

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Google Jan 25, 2023

Absolutely loved Cody! Only bad was how much it costs (obviously)

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DealerRater Jan 24, 2023

Service as expected. Had to wait on a part but these days backorders and availability issues aren’t something I’d fault the dealership for.

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DealerRater Jan 24, 2023

had a pleasant time at VW. Didn’t take a super long time and everyone was really nice

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DealerRater Jan 24, 2023

Service always nice and clean. Little worried this time. My mpg dropped by 5 miles per gal and car seems sluggish. All highway miles. Just so busy could not drop it off to have checked.

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DealerRater Jan 23, 2023

Easy to work with, helped me find what I needed and in the budget I wanted!

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DealerRater Jan 22, 2023

They are amazing, they got my vehicle in and out in no time. And fixed my driver door, I will return in the future!

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DealerRater Jan 22, 2023

I am extremely pleased with the communication, consideration of our situation and customer service! Thank you!

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DealerRater Jan 21, 2023

They are very customer oriented with a positive attitude. One of the best dealerships I’ve done business with

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DealerRater Jan 20, 2023

The service department was great to work with. The diagnosis and work was completed on time and well communicated through the whole process. I truly appreciate the professionalism and that I knew I could trust the work being done. THANK YOU!

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DealerRater Jan 19, 2023

Car was returned dirty, with pieces of scrap from repair on the seats and floorboards. Cob webs were left on the floor board as well. I immediately went to the car wash and spent 30 minutes vacuuming

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DealerRater Jan 19, 2023

Great dealership to work with. Autumn was very knowledgeable about my specific vehicle, gave some excellent advice on a future service. She’s very professional, knowledgeable, and friendly. Thoroughly enjoyed working with her.

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DealerRater Jan 18, 2023

Everything and everyone is very professional and friendly with all work finished in a timely manner

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Google Jan 17, 2023

Everyone was smiling and courteous. Even when our toddler was running around getting energy out. Our specific agent, Damarkus, was polite, friendly, and not pushy. He listened and was more than helpful, making the process stress free.

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DealerRater Jan 17, 2023

Clean waiting area, service guys are courteous and knowledgeable. Very exceptional customer service. In fact the. Best in town.

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DealerRater Jan 16, 2023

Amazing customer service from start to finish! The kind people at Joe Machens really saved our holiday travels and had us back on the road in no time! They took us in at a moments notice and were so welcoming and accommodating to us and our 3 kids. If only we lived closer to Columbia!

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Google Jan 16, 2023

AWESOME CUSTOMER SERVICE FROM START TO FINISH WAS WORTH THE DRIVE FROM STL THANKS BRUCE!

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DealerRater Jan 14, 2023

Autumn was a great gal that went out of her way to help me and the dealership was good too . I’m hoping I’ll be able to trade with them again soon

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DealerRater Jan 14, 2023

Appreciate efficiency and customer service. And it was the first time I felt trust when getting my car worked on!

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DealerRater Jan 13, 2023

I had a great experience, salesman was awesome and everything was done perfect and in a timely manner I was highly impressed.

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Google Jan 12, 2023

Easy set up to schedule an appointment, text message received for additional service. Liked that feature.

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DealerRater Jan 11, 2023

Autumn had been the best service person since we started having our vehicle serviced at this dealership

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DealerRater Jan 10, 2023

Demarkus was great! Friendly, knowledgeable, personable. Really appreciated his calm demeanor. Thanks for your help! Love Volkswagen.

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DealerRater Jan 9, 2023

Joe Markins is a great place to do business. They scheduled me within a few days of my first phone call for my first oil change, and everything went as expected and will always come back.

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DealerRater Jan 9, 2023

I have always been to this service center for my VW and the service is always fast and good.

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DealerRater Jan 8, 2023

Always appreciate the Machens VW service team, and especially Autum. Have all my VW service done here.

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DealerRater Jan 8, 2023

He’s cool and honest I like him does a good job pleasure to work with

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DealerRater Jan 8, 2023

Chris is always such a joy to work with. He is kind, proactive, and knowledgeable. There’s a reason why I bring my Toyota to a VW dealership for service - because I trust them.

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DealerRater Jan 7, 2023

Me and husband feel very fortunate to of had Jeremy help us through the process of getting the PERFECT car. Jeremy was helpful in every way possible. I would refer anyone to him. Thanks so much for everything, Jeremy!

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DealerRater Jan 6, 2023

I get all my VW's work done here. It always seems to take awhile but they are very thorough and I appreciate that. I am always very pleased with their work.

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DealerRater Jan 6, 2023

Great service team in the area knows all about VW cars pleasent to the customers

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Google Jan 6, 2023

Nothing but a great car buying experience. They had a vehicle I had been looking for more months for with a great price. Leo the sales manager did a great job keeping me informed and to get a great deal.

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DealerRater Jan 4, 2023

I was very pleased with the service I received at Joe Machens Volkswagen! I will return for future service needs.

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Google Jan 3, 2023

The whole experience was great. I can’t thank our salesman ‘D. Cain” enough for spending so much time with us, Assuring that we found exactly what we were looking for.

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DealerRater Jan 2, 2023

Thank you for everything you've done. I like driving with my own car.I am total satisfied with my car.Thank you.

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Google Jan 2, 2023

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Google Dec 31, 2022

Excellent service. I am totally satisfied with my own car. Thank you Sam.

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DealerRater Dec 29, 2022

Great service…ease of making appointment, ready when said car would be available, helpful & personable staff.

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DealerRater Dec 29, 2022

Friendly staff and excellent service when I drive into the stores service department, that keeps me coming back

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DealerRater Dec 27, 2022

Cody was awesome, by far one of the best sales reps I’ve encountered. All the staff were super friendly and welcoming!

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DealerRater Dec 27, 2022

They all were great people to deal with they didn’t try to rush you into buying something

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Google Dec 27, 2022

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DealerRater Dec 26, 2022

Anthony and Bruce were excellent to work with. Would highly recommend them to anyone. No pressure sales and the quote was exactly what I was expecting.

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Google Dec 25, 2022

Outstanding customer service 🙂

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DealerRater Dec 23, 2022

Always great service. Amanda and Autumn go over and above. Many thanks! Will be back.

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DealerRater Dec 22, 2022

The whole process went smoothly. They greeted me as soon as I arrived. They kept me updated. They also suggested some other services, including a recall and new battery.

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DealerRater Dec 21, 2022

I called with the problem and they scheduled a time and fixed it as promised.

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DealerRater Dec 20, 2022

Si ve i walked in the door they were all very nice and wanted to help me

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DealerRater Dec 20, 2022

The service department was great and they got my car in and out in a timely manner.

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Google Dec 18, 2022

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DealerRater Dec 18, 2022

All was good, no issues. All done professionally, and promptly!! Car was as advertised, purchased on line, all set to roll, full tank of gas for ride home!!

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DealerRater Dec 17, 2022

They were quick to get me in to get my Jetta looked at. Autumn was great to work with from the start, and took any/all stress away from the experience. I enjoyed the staff each time I waited for my vehicle and will definitely be back!

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Google Dec 17, 2022

Could not be more satisfied with my experience at Joe Machen great people and a fair deal

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Google Dec 15, 2022

I will never go to another dealership. Anthony worked very hard to get me to where I needed to be, and he was so kind and helpful. Caleb was so energetic and it felt so nice to buy a car from someone who was visibly as excited as I was. And the GM. AMAZING. straight to the point, but wasn’t willing to put us in a car he knew wasn’t the right fit, financially, personality, or lifestyle. I have absolutely nothing bad to say about anyone or anything. Everyone was so happy, kind, helpful, and just amazing!

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Google Dec 15, 2022

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DealerRater Dec 14, 2022

Friendly group of people that were very helpful. They were knowledgeable about their product and quick to assist with their services.

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DealerRater Dec 13, 2022

I really appeeciate the service at Joe Machens VW. The team is courteous, efficient and knowledgeable. I always feel like my car and iI are im good hands!

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DealerRater Dec 13, 2022

Honestly I think this was the best service far as customer service I had in a long time. Especially dealing with the situation that came up. You guys worked very well with me on get my car up and running again. It really showed me the people you have there go above and beyond for the customers. Especially Autumn! I know I can trust you guys in the near future with my vehicle. Definitely will bring my car back for service without a doubt.

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DealerRater Dec 13, 2022

Sam was an ideal car salesman - he gave me all the information I asked for, didn't push me in any particular direction, and was infinitely patient with me through a process I had a fair amount of anxiety about. I'd recommend anyone in the area shopping for a used car through Joe Machens to go through him specifically!

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Google Dec 12, 2022

The lady at the service desk was professional, kept a smile and didn't hold anything back!!! I know what I was walking into.

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DealerRater Dec 11, 2022

The customer service is good and you don’t have to wait long for them to get to your vehicle

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DealerRater Dec 11, 2022

So pleasant! They went out of their way to give me a ride home instead of waiting in the dealership on a Saturday!

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DealerRater Dec 10, 2022

Very friendly and professional! They don’t pressure you like other dealerships do. Great experience!

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DealerRater Dec 8, 2022

Damarkus was a great sales person. I like that he was very relaxing and didn’t try to push any sales tactics or try to talk us other extras. We enjoyed our car buying experience with Joe Machens Volkswagen. I thought I will have to negotiate for pricing because of new 2023 model, however that was not the case. Price was on par with STL and KC.

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DealerRater Dec 8, 2022

Jimmy was so great! Very helpful and answered all my questions. My car got done very quickly.

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DealerRater Dec 8, 2022

Damarkus was very helpful in explaining the technology of the ID-4. I am happy to have this car!

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DealerRater Dec 8, 2022

Chris was very knowledgeable on my requirements during my last visit. Very informed and professional.

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DealerRater Dec 6, 2022

Very good and efficient service center. They even have drinks and snacks while you wait. Definitely will come again.

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Google Dec 6, 2022

On time, polite, accurate with price and time of replacement required! Well done, VW!

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Google Dec 5, 2022

Great and fast service.

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DealerRater Dec 3, 2022

Thank you all so much!! Start to finish - fast process! We have purchased three vehicles from Joe Machens and this being our 2nd from the Volkswagen dealership.

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DealerRater Dec 1, 2022

Great price, great customer service, all around great experience i would definitely go to them again for my next car

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DealerRater Dec 1, 2022

I had a great experience at this dealership with Caleb. I was his first customer and he made sure I the car I wanted and didn’t try to pressure me into buying when I wasn’t ready. He was personable and professional and I would highly recommend him as a sales associate to others.

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DealerRater Nov 30, 2022

Very good, everyone were helpful and professional. Service was excellent during recall of a couple of issues.

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DealerRater Nov 29, 2022

Service is OK. Pay better attention to details when servicing the car. Not filling the add blue cost me $350.00

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DealerRater Nov 29, 2022

The staff were friendly and courteous. They listened to what I had to say and payed attention.

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DealerRater Nov 27, 2022

If you need to change the air filter on your engine or in your cabin, you would save a lot of money if you did it yourself. However, if you need to have work requiring skill and expertise, the dealership is definitely the place to go. The dealership is clean, and the staff is well-trained.

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DealerRater Nov 25, 2022

Very professional and explained everything well. They answered all questions I had and made sure I understood everything.

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DealerRater Nov 24, 2022

Unfortunately my experience has not been the best, but I think my issue may finally be resolved. The customer service is always superior!

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DealerRater Nov 24, 2022

Cody was extremely helpful when deciding what car to go with. He did a great job explaining the payment process and the features of the vehicles. 10/10 recommend!

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DealerRater Nov 24, 2022

Very professional. Nice and welcoming .Made sure that you were very satisfied. Left you with a smile.

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DealerRater Nov 23, 2022

They did a great job ordering and programming a new key fob for my Atlas. The only thing I can think of to improve would be to make sure they call when it arrives.

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