Customer Testimonials

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DealerRater May 11, 2021

Appointment was easily scheduled. No unexpected issues. They were very professional, polite and super clean facilities. Service pricing was exactly as quoted and I even got a coupon to save some cash.

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DealerRater May 11, 2021

This is my second purchase with Joe Machens and Bruce and is always stellar! He was professional and kind. As long I’m in Columbia I’ll always purchase with Joe Machens as long as Bruce Wayne works there. Thank you so much for your help Bruce

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DealerRater May 11, 2021

JC was so awesome to deal with. I will continue with to bring my car there because of him. He’s a huge asset to your team!

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DealerRater May 10, 2021

I had such a great experience having my oil changed, left my vehicle for only a couple hours while I finished my work. I couldn't be happier!

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DealerRater May 8, 2021

Knowledgeable and trustworthy sales throughout the sales team seems to be a norm; Demarkus was helpful in assisting to find exactly what we needed. Delivery of our vehicle out of town was greatly appreciated!

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DealerRater May 8, 2021

Very quick with everything, customer service was amazing everyone was very sweet and professional, they even washed my car giving it back. 10/10 would recommend

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DealerRater May 7, 2021

Rachell was very accommodating with every request and every detail -- and also very pleasant and easy to deal with. I was very pleased. Caleb also was very efficient.

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DealerRater May 4, 2021

JC was friendly and very helpful. His honesty and hard work is appreciated. On a Saturday morning with full appointments he still managed to fit me in.

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DealerRater May 4, 2021

JC IS THE MAN! Down to earth, explains what’s needed and why, willing to discuss what is best for you! He makes it! My tech Drew took me to my car to explain what he was seeing. He said he wouldn’t do business with someone that wouldn’t show him his car. Appreciated both these guys.

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DealerRater May 2, 2021

Rachel was awesome! No pressure, did everything she could to get us into the vehicle we wanted! Anthony was great too! Made finance quick and painless!

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DealerRater May 2, 2021

Great service thanks to JC! I don’t know of anyone who can do more when he is provided with less. And even he CAN ONLY DO what is within his limits. The idea of cutting staff needs to stop and cuts need to be made in other areas.... like middle management. When you runout of soldiers on the front line you will fail. JC. And the service department ARE the front door. With online car buying becoming more popular the service department needs to step up its game. Maybe some salesmen can learn a thing or two. All I ...

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Google May 2, 2021

Always great to deal with these folks!

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DealerRater May 2, 2021

Very knowledgeable on their products and paperwork went very smooth. Vehicles was very clean and ready for pickup when I got there. I love Volkswagen.

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DealerRater May 2, 2021

Everything was satisfactory. The waiting room was comfortable. I had a 3-hour wait so the complementary snacks and soda were appreciated. Topped off by a much-needed car wash!

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DealerRater Apr 28, 2021

I already did a survey.... LA LA LA LA LA LA LA LA LA LA hm hm hm hm hm hm hm hm hm LA LA

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DealerRater Apr 27, 2021

Very curticious and answered all my concerns.reasonable prices very happy to bring my Audi here ins of going to stlouis.very much satisfied.thanks

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DealerRater Apr 27, 2021

Very friendly, good customer service. Keep you posted on your vehicles progress. Very easy process for getting vehicle serviced. I would recommend them for anything.

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Google Apr 26, 2021

Very friendly and easy to work with did whatever they could to make everything work

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DealerRater Apr 24, 2021

JC has been amazing and helpful. He has helped on several occasions and is very educated on VW maintenance. The service department is the best I have ever visited.

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DealerRater Apr 24, 2021

I bought a very expensive warranty package because of a promise every single maintenance issue would be included at no extra or unexpected cost. This has not been true.

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DealerRater Apr 24, 2021

Took my daughter's beetle in for an airbag recall replacement. Staff was polite and service provided was excellent. I had to leave the vehicle with them for a few days due to being out of town, and they secured it until my return.

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DealerRater Apr 23, 2021

Every time I visit to get my car serviced, Everything is always wonderful. The employees in service are very friendly and always very helpful . Never a disappointment !

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Google Apr 20, 2021

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DealerRater Apr 20, 2021

Nice staff. Investigated and resolved my car issue. Service was completed in a timely manner with good communication. The waiting room WiFi was sufficient for work and there was coffee for me while I waited.

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Google Apr 19, 2021

Very friendly and keep you advised the process of your vehicle. Could not ask for a nicer group. Thank you for all you do

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DealerRater Apr 19, 2021

Excellent customer service. My daughter is attending Mizzou and needed to bring her car in for service locally in Columbia, Mo and they took great care of her.

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DealerRater Apr 19, 2021

Tom Turner and Jeff Fletcher were so reassuring about getting our Jetta fixed and us being taken care of when we were 450 miles from home and on vacation.

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DealerRater Apr 18, 2021

we were very happy with the VW dealership. and appriciated Leo for all of his help. Leo worked very hard for the buyer and we were confident that it all went smoothly. he made contact on the internet and was prepared for our visit with several choices in what we were looking for....we will recommed other shoppers to Leo and Machens Volkswagen

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Google Apr 17, 2021

They are always friendly and I barely had to wait at all for my car to be fixed. Thanks Joe Machens!

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DealerRater Apr 17, 2021

JC is always so friendly when I’m here. I always trust his recommendations and appreciate the honestly and getting my car done quickly. Thank you!

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DealerRater Apr 16, 2021

Jeremy was AMAZING! He knew how much I hate the car buying process and made it simple as possible-even bringing cars in that I was looking at to compare with. Also, NO PRESSURE salesmanship! I’ve been a Honda owner for 30 years and thanks to him, I broke that cycle. I have never been this happy in a car!

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Cars Apr 14, 2021

I had looked everywhere for a 2021 Cross Sport with Black/Burgundy interior. They had 2 even though I'm in Colorado, they made it so easy, they are bringing the vehicle 700 miles to me and picking up my trade Bruce is Awesome!

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DealerRater Apr 12, 2021

Worked hard for my business and made me a Deal worth buying and returning for! Sam was great to work with and I highly recommend him to anyone. The luxury the suv offered was exactly what I was looking for!

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DealerRater Apr 11, 2021

Staff was courteous and friendly during my visit, were right on top of things after the sale. Handled any questions quickly. their conduct alone makes me a prospective return customer, though I am nearly 100 miles away.

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DealerRater Apr 10, 2021

We were there on a busy day while short staffed and were in/out I. Approx 1 hour. We received service timely. We were comfortable in the waiting area.

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DealerRater Apr 10, 2021

I showed up without an appointment. Jeff accessed the situation and had my vehicle checked in and me on a loaner within 20 minutes. Fixing my vehicle took longer than I wanted it to, but the service was stellar and the staff very professional.

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DealerRater Apr 9, 2021

They got me in, and took really good care of my car. They also helped figure out the source of the vibration I was experiencing.

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DealerRater Apr 8, 2021

Had a great experience buying my truck from these guys. Jeremy drove 2 hours to pick me up from the airport! What a guy! He is also so funny!!!

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DealerRater Apr 8, 2021

The staff is very friendly and thorough, there were a few times where I did not recover a call on the status of my vehicle, this made it difficult to arrange rides to work,etc.

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DealerRater Apr 8, 2021

Very nice Salesman Damarkus Cain! The financial part VERY SLOW and ridiculous how long a person waits no apology from them what so ever after waiting 4hrs!!!! Damarkus made sure things went smooth but I’ll use a bank from here on out bc it takes way way to long!!!!

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DealerRater Apr 7, 2021

Clean, service was quick. My car wash was not great but we didn't mind as we were traveling back a ways to get home and knew we would hit more bugs

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DealerRater Apr 7, 2021

Chris was amazing! Very helpful and made the whole process fun and easy. Caleb was amazing as well! He was very thorough but also very fast. I left with no questions. Both Caleb and Chris answered all my questions and more! Thank you guys!

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DealerRater Apr 7, 2021

JC in the service department is outstanding. He cares about people. Happy with the service. Sharen Garrett What a bonus that the car is washed 😊

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Google Apr 6, 2021

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DealerRater Apr 6, 2021

Jeremy was attentive throughout the process. He was very respectful of my time and did his best to ensure my time at the dealership was productive. Thanks!

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DealerRater Apr 4, 2021

This was a great car buying experience...especially with this being an out of state purchase. My sales person was very knowledgeable, helpful and friendly.

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DealerRater Apr 4, 2021

I had a great experience with Joe Machens VW. My rep was Rachel and she did an amazing job getting me in the car of my choice. She was quick and extremely nice and welcoming. I would definitely go back to them for another vehicle and I would recommend them as well.

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Google Apr 4, 2021

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DealerRater Apr 4, 2021

Hello... I got stranded... Technician Ross, went above and beyond to help. Service Dept was GREAT! Thank you for getting us back on the road!

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DealerRater Apr 3, 2021

I cannot speak higher of my experience! Jeffery Fletcher was awesome to work with. I love his friendly attitude and he made me feel like he was happy to help me. I never felt like a burden. It was so refreshing.

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DealerRater Apr 2, 2021

This is my 3rd vehicle that I’ve purchased from Joe Machens. The employees and atmosphere of this location is one of the main reasons I keep coming back. All of my questions and concerns are always answered. The process doesn’t take long at all. Damarkus and Anthony are great at what they do. I highly recommend anyone looking for a new or used vehicle to at least come by and chat with them. I guarantee you will have an excellent experience and be very satisfied with your purchase.

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Google Apr 2, 2021

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DealerRater Apr 2, 2021

Absolutely pleased with the quality of service from Jeff and Tom in service. They made the entire process as painless as possible. My car needed extensive repair due to a diesel fuel contamination and they got it done faster than expected.

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DealerRater Apr 2, 2021

JC at the service desk was super energetic and friendly! The oil change I had was fast and easy. Look forward to the dealer's professionalism and courtesy again in the future.

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DealerRater Apr 1, 2021

This was my first experience at VW and i was very impressed with the customer service and efficiency. Jeff explained the service and pricing in detail and was very friendly and courteous throughout the process

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DealerRater Mar 31, 2021

The facility is clean and organized. Sam is dependable and kind. The team of professionals work at making it a good experience. I drove from St. Louis because I was referred by someone.

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Google Mar 31, 2021

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DealerRater Mar 31, 2021

Have always felt like I was appreciated as a customer. However, last couple of visits, I feel some things were overlooked that would have made a difference in the rate I gave.

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Google Mar 28, 2021

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Facebook Mar 28, 2021

Cody Johnson did an awesome job and made the whole experience of buying a car less stressful. Thanks for all your help, Joanna and I really appreciate you going the extra mile.

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DealerRater Mar 27, 2021

During close to five hours waiting in show room for our sale to be completed, we had plenty of time to observe an employee eating a bag of sunflower seeds, spitting the shells in a cup while maskless behind his shield. Gross!! There are spots on the dash left by the protective treatment.

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Google Mar 27, 2021

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DealerRater Mar 26, 2021

Leo helped us and gave us his full attention and showed us several cars that we might be interested in....we appreciated it and felt no pressure to hurry.

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DealerRater Mar 26, 2021

Thank you for making my daughter so happy. She loves her new car and I will be back you all do a great job by making people happy so thank you all again.

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DealerRater Mar 24, 2021

I shoud do my matainence in last Nov but they help to do this finally. It took two hours to gei the job done including oil change, tires rotation and filters replacement. Great service, friendly environment.

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DealerRater Mar 23, 2021

here is the link to a random car at machens vw https://www.cars.com/vehicledetail/detail/837071688/overview/ At Joe Machens Volkswagen of Columbia, excellent customer service is always our #1 priority. Weâll make sure your experience at our dealership exceeds all expectations. Meet with a member of our professional and knowledgeable sales staff today to learn about the Power of German Engineering. 3rd row seats: bench, 3-Row Rubber Monster Mats w/Logo Kit (Set of 5). $2,940 off MSRP! 2021 Volkswagen Tiguan 2.0T S 4D Sport Utility Silver Metallic Your purchase includes: a full tank of fuel, a 3 year/36,000 VW Care Free ...

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DealerRater Mar 23, 2021

Love getting my car serviced here. My salesman Bruce was there to help me set my service appointment and Jeff was there to answer all of my questions about what's next for my Edge to keep it running like it's supposed to be.

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DealerRater Mar 22, 2021

Our 20000 mile service went well. They installed a warranty item they ordered on our 10000 service. The interior/exterior cleanup isn’t worth the wait.

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Google Mar 21, 2021

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DealerRater Mar 21, 2021

On cars.com that I found the car it said free steak dinner. There was no free dinner. But the people were friendly and professional

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Google Mar 20, 2021

They are awesome and got me in a 2017 Jetta S. Volkswagen they worked hard to get me approved .I thank them very much .

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Google Mar 20, 2021

Damarkus Cain is the BEST salesman I ever dealt with he made sure that he listened and made me comfortable with my choice NO PRESSURE! Definitely would recommend going to them.

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DealerRater Mar 19, 2021

Made an appointment to get my nox sensor replaced the in-laws took up to joe machens for me in and out in about an hour great service

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Google Mar 19, 2021

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Google Mar 18, 2021

The service team was the best I’ve ever had despite numerous other car brands and many service shops. They saw some smudge on the tires after the car wash and wouldn’t let me leave before they re-cleaned them. Strongly recommended VW team!

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DealerRater Mar 14, 2021

Service is top !! Thank you for always doing a great job!! Thanks for always been so friendly and helpful and washing your car when done working on it

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DealerRater Mar 13, 2021

This was my first experience with Volkswagen and i was quite pleased. The facility was very clean and the people in the service department was extremely nice. The price for my service was also reasonable so i will continue to bring my vehicle back for all future services. Thank you for everything.

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DealerRater Mar 12, 2021

Very helpful in providing services due on the phone during a road trip they area. Also gave immediate attention to us when we arrived. Glad they are dog friendly too

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DealerRater Mar 11, 2021

I enjoyed working with Damarkus Cain, I feel like I’ve made a new friend! Everyone that worked with me was friendly and knowledgeable w my questions.

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Google Mar 10, 2021

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Google Mar 10, 2021

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Google Mar 9, 2021

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DealerRater Mar 9, 2021

Friendly service staff, made me feel welcome. Went out of their way to make me feel welcome. My experience couldn't been better. Very satisfied!

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DealerRater Mar 8, 2021

Had a reoccurring issue with Passat emissions issue that was not corrected by another VW dealer in St Louis. Got stranded twice with Add Blue warning. The last issue was in Jeff City and had Passau towed to Joe Machen. This time the issue was corrected and they also fixed some other issues as well. Feel confident the problem will not return this time.

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Google Mar 7, 2021

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DealerRater Mar 7, 2021

Damarkus Cain helped get me in a great SUV that was in my price range! He is a great car salesman! Anthony and Damarkus made sure I was happy with the payment, and went the extra mile in the end. Overall it was a great experience!

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Facebook Mar 7, 2021

Damarkus Cain is the best car salesmen! He was efficient, professional, and trustworthy! I have gotten 3 cars through Damarkus now, and he will be who I go to in the future with any new inquires.

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DealerRater Mar 5, 2021

As a woman, I have always hated car shopping. Salespeople telling me what I needed or what I wanted. How is that possible when I don’t know them? Then, in October of 2018, my salesman, Johnathan at JMVW in Columbia, Missouri just talked to me and asked me what I was wanting to look at. He went out of his way to be accommodating then when I bought my new 2019 Jetta and still continues to check up on me and how the car is running and if I still love it. And I do! When I’m ready to buy ...

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DealerRater Mar 5, 2021

We had a long drive to get to the dealership and was expecting a long pressured sales spiel. What we got was the opposite, everyone was as nice as could be. No pressure, very little back and forth on the vehicle, it was a pleasant experience!

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DealerRater Mar 4, 2021

Excellent experience at this location. Damarkus was very easy to work with and was there every step of the way to answer any questions we had. Stephen, the manager there, was also very understanding and straight forward. He helped us get a vehicle at the price point we were wanting with no pressure or hard-sell. Our next purchase will definitely be from JM VW!

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DealerRater Mar 4, 2021

Damarkus was beyond amazing! He made it such an easy process for us and I will be using him in the future and referring anyone I know over to him! Thank you guys so much

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Google Mar 4, 2021

I had to get emergency service when my car broke down on the way home to Chicago. Everyone was very kind and they got me back on the road as soon as possible. They even had all the parts in stock for my '09 Passat!! Which made the tight turn around time possible.

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Google Mar 4, 2021

I am very pleased with my experience in buying a new car from Joe Machens Volkswagen.

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DealerRater Mar 4, 2021

The staff is very friendly and informative when it comes to your questions about your vehicle they service your vehicles very promptly and if that if you have any questions they answer you with the upmost knowledge

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Facebook Mar 3, 2021

Bruce has been our go to salesman for the past three vehicles we’ve had! Very nice to work with and does his best to please his customers. THANKS Bruce you’re awesome!!

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DealerRater Mar 3, 2021

No major issues. Did not get a car wash with service. Was able to get in within a reasonable time. Typically accommodating and would return.

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Google Mar 3, 2021

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Google Mar 3, 2021

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DealerRater Mar 2, 2021

Got in and out no problem. Scheduled an appointment a couple days before then drove in, waited 30 minutes, and everything was finished and in working order. Would recommend.

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DealerRater Mar 2, 2021

Very accommodating and nice. The workers were very knowledgeable and did not push unneeded work. They actually advised me not to get some work done until later.

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