Customer Testimonials
David was great throughout the purchasing process. He really understood the Atlas and was able to answer any questions we had. The entire process went smooth without pressure to purchase.
Leo was amazing to work with. He knows the VW products and is so helpful to get through the process. Any questions I had he knew the answers right away. I will be referring friends and family to him soon. Caleb was awesome and very informative about everything that the warrenties covered, Caleb, and Leo also went above and beyond to give me as much information on how to properly work with my credit and everything. Thank you all so much!!!
Great staff and great chips
Leo and Jeremy were very helpful. It looks like we have a good car.
Very good service. Jerry and Leo very helpful and knowledgeable. Fast and convenient.
Buying our TDI Passat was very easy and professional. Maintenance is easy to schedule and any issues are corrected by the dealership.
Get service n very polite. Keep your car updated n very well maintenanced
The GM Stephen and salesman Bruce were phenomenal to deal with. Great experience for us.
Everything was seamless and Joey kept me in the loop throughout the process.
David Arnold was awesome!
Enjoy working with Joe Machens Volkswagen. They were easy to work with and had the vehicle we wanted.
Professional, friendly and courteous. Fast service.
The service advisor and service technicians were very courteous and professional.
The staff is great and the service was excellent.
Leo was great. I highly recommend him as a salesman. Most cars he showed me were clean and presentable. I love my new passat.
Good service at a decent enough price! 🙂
Joe Machens vw in Columbia, MO is the best place to get your oil changed especially if you own a volkswagon!! it's also the best place for mechanical work or maintenance on your vw also!! it was a little bit expensive without a warranty, but it's reasonable in cost and they do an excellent job fixing your car. Employees were kind and friendly. there's amenities like free car wash, shuttle bus, sodas, cappuccino,(French vanilla is my favorite!), chips, and you can even sit on a comfortable chair and watch TV or look at magazines!! Their oil ...
Chris, my service advisor, is amazing! Mira, who always drives me to and from I need to be, is delightful and we have the best conversations! He is also a great salesperson for the ID.4, and is a real asset to the branch!
Fantastic dealership. John and Jeremy were both amazing in helping us find our new vehicle! First ever non-GM vehicle and they made it easy!
Damarkus was quick easy and very helpful He's what we need as a sales manager!!!
John was our salesman, he was very helpful and polite. I love my atlas cross sport. I would highly recommend Volkswagen and John.
We had a great experience buying our new vehicle with Demarkus. He was so nice, no pressure, and very knowledgeable of the vehicle. I would recommend working with him to anyone.
Joey Arenella was very helpful and polite. I expected to have to leave my car for a few days and it was done in a few hours which was extremely helpful as I live an hour and a half away. The service was top notch, I will definitely be back and spread the good word to others!
My technician Preston Wilbanks did an amazing job! He was very professional and curtious. He even backed my car in for me so it was easier for me to get out! I was in and out in 30 minutes! All of the staff was amazing and welcoming!
The service staff is always friendly, upfront and attentive.
Joe Machens Volkswagen always goes above and beyond to make sure my vehicle is safe and that service is completed in a timely manner. Amanda and her team are by far the friendliest, most knowledgeable service crew in town.
Worked with Robert, who was a new salesperson. He was very kind and I'm hopeful he has a long and successful career. The salesperson that was training him, who's name escapes me, was a huge help to us and Robert as well. Solid team effort.
Pricing is not transparent. Actual price for service was over 10 percent of quote. Cashier did not explain charges.
good interesting people
Check-in was easy. Joey explained everything clearly and kept me updated. I appreciated the email updated and detailed work of the inspection.
Quick, reliable service. Very professional staff
Service experience was great!! They ordered a key fob for my car and scheduled an appointment to program it, I was in and out within a hour, Thanks
I am extremely pleased with my experience with the service department here. The technician made a mistake when I brought my car in for service so needed to come back in and get it fixed. Of course mistakes happen every now and then. What could have been a very frustrating situation was handled with respect and care. I truly appreciated the service department owning their mistake - that is true integrity which we need more of these days. Thanks VW Service - I will be happy to come back every time I need service on my VW vehicle!!
They’ve done a lot I’ve worked for my little Volkswagen. It runs great. Gotten a few extras on it and it’s always been perfect.
Caleb and the staff was extremely helpful and diligent throughout the process. Despite my busy schedule, Caleb remained flexible and multi-modal to ensure I remained apprise of updates and requests. Thank you for a great experience.
Michael dubes, Caleb white, and Stephen are awesome people and helped out a lot with the whole process of a trade in and getting into another vehicle
Joey was very personable and took care of me promptly.
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Chris in Service was extremely helpful in walking me through my new GLI features (which I'd purchased from Carvana), shared details regarding the warranty, and got me scheduled for an oil change relatively quickly. Day of the oil change, the team seemed a bit short staffed, but they were still extremely helpful and working hard to keep things moving.
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work was done in a timely manner and was fairly priced. Will be back for all routine maintenance.
Straightforward customer care. Please ditch the automated phone system. People want to talk to people. They want care. A computer phone system is not this. Cheers
I had to drive nearly 400 miles to purchase the 2024 VW Golf R I wanted, but Joe Machens Volkswagen had it. Barret worked with me over the phone and with Face Time to arrive at a tentative deal which was confirmed when I arrived there. Damarkus Cain, was a very welcoming, knowledgeable and helpful salesperson. He made sure even the smallest details were tended to. Caleb White, the Finance Manager, was very professional and extended himself to simplify our buying a car from out-of-state. While I am too far away to use their Service Department, I can definitely say this is ...
Quick and easy experience Car was in and out and price was fair Service was friendly
Great service from Volkswagen as always. Timely, fair pricing, friendly advisors, techs, managers, and parts professionals.
Very curious friendly very helpful knowledgeable gets things done in a timely fashion good entertainment and free refreshments
I absolutely dread the car buying process, but thanks to Sean our rockstar sales guy, and Caleb in the finance dept, my experience was a piece of cake. Thanks for the seamless experience. Quick and painless!
I returned to Joe Machens VW because of the customer service. I bought a car from them 4 years ago and when I returned in 2023, I was able to have the same sales associate as well as the same General Manager. A+ rating for this dealership!
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JM Volkswagen made the purchase of our new vehicle easy and seamless. The whole dealership was very helpful during the process. We were very happy with our purchase and sales person Michael. We would like to thank Raven DeBates for referring us to the dealership.
I appreciate Amanda and her team. I was having some issues with scheduling on my end and they got me in and out to work on time. I appreciate that I received photos of items needing replaced which explained any questions I may have had. Overall great experience.
Chris was a true professional who helped me navigate a tough situation with my daughter living in Columbia and me living in Florida. I would recommend this dealership to anyone for fairness, professionalism, and doing the right thing to help a potential customer. Thank you Chris!
Great 😊 customer service
I returned to Joe Machens VW because of the customer service. From the minute you walk into the dealership, you are treated with respect whether you are purchasing new or used. Bruce Tell and the general manager both make sure that your experience is tops! Both times I have been over the moon with this dealership!
Great dealership kind people! Roy was great to work with! He was able to get me exactly what I wanted! He made the buying process quick and easy!
We can't say enough about the experience we had with Machens. Jeremy Bealmer is the best! Not pushy, very knowledgeable and a pleasure to hang out with in a very boring process. Caleb White is very knowledgeable and did a great job with financing. We could tell both were just good people with great family values, which is more important to us than being car salesman.
Did the job we asked for and didn't push unnecessary repairs♥️ They recommended but not pushed. Thank you
Bruce Wayne did an awesome job. The whole process was great.
Effective, Timely and Courteous Service were provided to me and my vehicle. Overall, a positive experience
Straightforward pleasant purchase experience. Salesperson made the process simple and worked quickly to move us from test drive to agreeable deal to finance department to delivery; ensuring we were on our way asap due some schedule constraints.
Very friendly service department.
Amazing! Conrad was the best! Got the deal done two other dealerships wouldn’t!
My sales guy was top notch...... He did what it took to get the deal done and went above and beyond. 100% will buy a car again from him
It was very easy to work over the phone, since we don't live close. Took good care of us.
Excellent service beyond what I expected. Joey was super kind and kept me in the loop the entire time. I world give the service department A+++
Roy helped us get our first new car together. The place was nice and friendly service. It's the perfect fit for me. I feel completely safe in my car. Thank you, guys, for everything. I appreciate everything.
I have tried to send in à review in the past but the process requires my email and a screen name. My email is my business. I just had my oil changed and was informed that my rear brakes need work. I am very surprised since the car doesn't even have 40,000 miles. After researching the internet, I found I am not the only one with problem. I am very happy with the dealership but now the quality of the VW car comes into question.
Very good dealership and it’s workers have good human relationships with it’s customers.
Service was friendly and fast but I feel it is overpriced, especially compared to the dealership I went to before
It was a great experience! I was in and out quickly and had no problems
I love Sean, made me feel welcome & didn't push!! I explained my needs/interests plus my budget, he made it happen & some!
Everyone was great. They took time to understand needs to help me make the best decision for my future
Job completed quickly and for good price. Easy to schedule. I would bro g my vehicle back Dr service.
Damarkus was an awesome person to deal with no pressure at all, top notch guy!
I only came back to this dealership to possibly buy a vehicle, after, visiting them for an oil change with my daughter in law, because of Sean's hospitality! He was very nice and was extremely knowledgeable about the vehicle I was interested in. I then explained the same to my husband and the rest is history!! Your dealership has a true gem with Sean.
Sean was great to work with and helped make the car buying process easy. I would 100% recommend him to anyone looking to buy a car.
Great people amazing time finding the right vehicle. Thank you Joe Machens Volkswagen
Swift services and they were super nice and professional. Service dept made sure I get a ride to work and also to pick up my car
Excellent care of customer and my car. On time. Reasonable price. Totally satisfied, as always, with VW dealership.
Service was great. They kept me informed every step of the way. I really like the link in the text to track the progress.
Good service, caught a bad water pump before I saw any outward signs.
Bruce was extremely helpful! Great guy as well! I also chatted with Stephan and the finance guy ( don’t remember name, sorry. But they all were very friendly, helpful and great conversationalist! I’ll recommend you all to everyone! I could not be more happy with the whole experience!
Enjoyed working with the sales team and appreciated the advice for raising my credit score.
Fast, efficient service, the car had numerous issues, they documented each one and repairs went well.
My first time going to this dealership was a good experience. I appreciated the courtesy and service from the service rep.
I did my homework online about the car and options I wanted. The dealer did a great job too at making it easy, quick and as enjoyable as it could be.
The person working the service desk made sure I had a great experience--he listened to my concern about the delay in servicing my car, and went unexpectedly above and beyond in covering part of my service for the delay.
Always a great experience every time I bring my GTI here. Been taking it here for 4 years and since then I’ve put 50k miles on it and they have kept it going, couldn’t recommend them enough.
Super friendly, fast, and fair!!
The person I worked with was friendly and informative. The only thing that I have that is negative is that it took so long.