Frequently Asked Questions

We aim to give you the best car-buying and service experience possible at Joe Machens Volkswagen. That means providing all the answers you need about our Volkswagen cars for sale or Volkswagen parts inventory. If you have a question that’s not addressed here, please contact our Volkswagen dealership online or call us at 855-461-4061. We’ll be happy to help.

New Volkswagen Inventory

Q: What should I look for when I test drive a car?

A: Whether you’re test driving a brand-new model or one of our used cars in Columbia, MO, come prepared with a checklist of priorities about comfort level, power, technology, and overall handling and feel.

Q: Is there a day of the week that’s best for purchasing a new car?

A: Many of our customers tend to purchase cars during the weekend, so you may find it more pleasant and less crowded to shop outside of those peak hours on Mondays and Thursdays.

Service & Parts Center

Q: Can I receive service for my car without an appointment?

A: If you need a quick check, you don’t need an appointment to receive a number of services at our express service center. Visit our Service Xpress page for details.

Q: How often do I need an oil change?

A: General advice recommends seeking an oil change approximately every 3,000 to 5,000 miles. This can vary depending on the climate in which you drive and the kind of driving you do. If you’re overdue or have a question about the best schedule for your vehicle, ask the technicians at our Volkswagen service center.

Financing and Auto Loan FAQs

Q: Do you offer assistance with vehicle trade-in appraisal?

A: We offer an online trade-in appraisal tool to help you get an idea of the kind of quote you’ll receive. The friendly and experienced team at our finance department is also always ready to assist in person as well.

Q: Can I finance vehicle with no or bad credit?

A: Regardless of your credit standing or history, our team of Missouri Volkswagen dealers is committed to helping you find the best financing options for your budget. Please feel free to call or contact our financing experts online with any concerns.

General Dealership Questions

Q: Are you open on Sunday?

A: We’re closed on Sunday, but all our departments operate Monday through Saturday.

Q: Why should I choose Joe Machens Volkswagen?

A: Since 1969, we have maintained a long-standing tradition of serving customers from Columbia to Sedalia and Kirksville, MO, with personalized and attentive service. We’re experts in all things related to the Volkswagen brand, but we’re also deeply rooted in our community. Read what our customers have to say and visit our Volkswagen dealership to experience the Joe Machens Volkswagen difference in person.